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Collections Manager

INVO UNDERWRITING LLC

Oak Ridge, TN

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JOB DETAILS
SKILLS
Accounting, Accounts Receivable, Aging Analysis, Analysis Skills, Billing, Business Administration, Cash Flow, Communication Skills, Conflict Resolution, Credit and Collections, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Detail Oriented, Financial Analysis, Financial Compliance, Financial Operations, Financial Services, Forecasting, Insurance, Leadership, Legal, Liens, Litigation, Maintain Compliance, Mentoring, Microsoft Excel, Multitasking, Negotiation Skills, Past Due Accounts, People Management, Performance Metrics, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Regulations, Regulatory Compliance, Risk Management, Team Player, Time Management, Underwriting, Vlookups, Writing Skills
LOCATION
Oak Ridge, TN
POSTED
30+ days ago

Position Summary

We are seeking an experienced and results-driven Collections Manager to lead and oversee our accounts receivable and collections operations within the insurance industry. This role requires a strong background in collections strategy, legal/compliance knowledge, and financial analysis, along with excellent communication and advanced Excel skills.

The ideal candidate will ensure timely collection of outstanding balances while maintaining compliance with applicable regulations and fostering positive client relationships.

Key Responsibilities

  • Manage and oversee the day-to-day collections process for insurance premiums, fees, and receivables
  • Develop and implement effective collections strategies to reduce delinquency and improve cash flow
  • Monitor and analyze aging reports, actively working to resolve past-due accounts
  • Collaborate with internal teams (billing, underwriting, customer service) to resolve discrepancies
  • Handle escalated accounts, including negotiations, payment plans, and dispute resolution
  • Partner with legal counsel and external agencies on collections-related legal actions, including liens, judgments, or litigation as necessary
  • Prepare and present reports, forecasts, and performance metrics to leadership
  • Identify process improvements and implement efficiencies within the collections workflow
  • Train, mentor, and supervise collections staff (if applicable


Required Qualifications

  • Associate's degree, Accounting, Business Administration, or related field (or equivalent experience)
  • 5+ years of collections experience, preferably within the insurance or financial services industry
  • Demonstrated experience handling legal aspects of collections, including working with attorneys or legal recovery processes
  • Strong knowledge of collections laws, compliance standards, and risk management practices
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting)
  • Excellent verbal and written communication skills, with the ability to handle sensitive conversations professionally
  • Strong analytical thinking and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

  • Familiarity with insurance billing systems and reporting platforms
  • Leadership or management experience in a collections environment

Key Competencies

  • Strategic Thinking
  • Negotiation & Conflict Resolution
  • Attention to Detail
  • Regulatory & Legal Awareness
  • Data Analysis & Reporting
  • Customer Relationship Management

Work Environment

  • Office environment with 8 am to 5 pm, weekday schedule
  • Occasional interaction with external legal partners and agencies

Why Join Us

  • Competitive compensation and benefits package
  • Opportunity to impact financial performance and operational efficiency
  • Collaborative and professional work environment

About the Company

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INVO UNDERWRITING LLC