Collections Manager, JC #9738 (Clerk of the Circuit Court)

Job Description - Collections Manager, JC #9738 (Clerk of the Circuit Court) (00139054)

Job Description

Collections Manager, JC #9738 (Clerk of the Circuit Court)

Requisition ID

: 00139054

Job Posting

: Jun 4, 2026, 10:46:20 PM

Closing Date

: Jun 19, 2026, 10:29:00 AM Full-time Shift Start Time: 8:30 A.M. Shift End Time: 4:30 P.M.

Collective Bargaining Unit: NONE Posting Salary: $87,939 - $109,896

Organization

: Cook County Elected Officials

This position requires a physical presence at the work location.

Please refer to Important Information at the end of the page.

The Clerk of the Circuit Court of Cook County

COLLECTIONS MANAGER

Actively Recruited

Job Summary

The Collection Manager is a full-time Shakman Non-Exempt position, reporting directly to the Assistant Comptroller. This role is responsible for overseeing and guiding the collections process, ensuring the efficient recovery of outstanding debts owed to the Office of the Clerk of the Circuit Court. The Manager should have a strong understanding of collection strategies, customer service best practices, and the ability to offer payment solutions that align with both compliance standards and customer needs.

This position ensures timely processing of payments and refunds, resolves credit and billing issues, and supports internal accountability by monitoring team workflows and deliverables. The Collections Manager is expected to foster professionalism and respect in all interactions with customers, colleagues, and external partners.

Essential Job Duties

• Leads the debt collection process for team members.
• Reconciles and generates payouts for Non-Sufficient Funds (NSF) Fees.
• Prepares and manages work schedules for assigned collection-related projects.
• Maintains confidentiality and discretion.
• Reviews, monitors, and approves team assignments and workflow for accuracy and timeliness.
• Sends necessary correspondence to customers and collection agencies promptly.
• Keeps track of payment and sends payment reminders to customers.
• Updates the account statuses in the collections systems when the debt has been paid.
• Research and conduct background checks for pending contracts
• Investigates billing errors, disputes, and communicates resolutions with customers.
• Respond to customer inquiries and assist with payment-related issues.
• Research and dispute credit card chargebacks as needed.
• Performs other duties as assigned or required.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Minimum Qualifications

• Bachelor's degree from an accredited college or university.
• Five (5) years of full-time work experience in general accounting, collections, or related financial experience.

OR

• High School Diploma or GED.
• Seven (7) years of full-time work experience general accounting, collections, or related financial experience.

Preferred Qualifications

• Current employee of the Clerk of the Circuit Court.
• One (1) year of full-time work experience in general accounting, collections, or related financial experience in a government setting.
• One (1) year of full-time supervisory or managerial experience preferably in a collections department or role.

Knowledge, Skills, Abilities and Other Characteristics

• Excellent organization, analytical, planning, and problem solver skills.
• Efficiency in entering and retrieving data and preparing informative reports.
• Computer literacy and proficiency with Microsoft Office including Word and Excel.
• Ability to follow directions, multi-task and problem solve in a fast-paced environment.
• Ability to communicate effectively; strong written and verbal communication skills.
• Ability to interact in a professional manner with the general public, employees, and court personnel.
• Capability of notifying management of critical incidents.
• Ability to work independently and with team members.
• Ability to works independently; strong problem solving and critical thinking skills.
• Ability to facilitate meetings and presentations.
• Ability to multi-task and meet deadlines.
• Ability to manage daily workflow and monitor team productivity to ensure timely task completion and operational efficiency.
• Strong research skills with the ability to gather, analyze, and summarize information from various sources.
• Proficiency in tracking, organizing, and maintaining data using spreadsheets, databases, or tracking systems.

Physical Requirements

• Ability to sit, stand, walk or move for extended periods of time.
• Ability to repetitively use hands to operate standard office equipment and handle documents.
• Must be able to lift 10 lbs.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Important Information:

1. You must include all work experience in your application for it to be considered. Work experience included in your resume and not in your application will not be considered.

2. Proof of education, accreditation, certification, licenses, or other documents required under Minimum or Preferred Qualifications must be uploaded to your employment application or presented within five days of the interview request.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by a foreign credential evaluation agency qualified by the Illinois State Board of Education (currently approved agencies can be found here). All documents will be reviewed for authenticity. Failure to provide required documents by time the posting closes will result in disqualification from the position.

3. Must be legally authorized to work in the United States without sponsorship.

4. This position requires successful completion of post-offer tests, which may include a criminal background check, drug screen, and/or medical examination.

5. Falsification of any information in the application process or failure to comply with any of the requirements in the job notification will result in disqualification for the position, dismissal after hire, and/or placement on the Clerk's Office's Ineligible for Hire/Rehire List.

6. The Clerk of the Circuit Court does not hire for Non-Exempt positions based on Political Reasons or Factors.

7. For more information on how to apply, please visit https://www.cookcountyclerkofcourt.org/employment and follow the link to fill out an application. Only applications and resumes submitted on Taleo will be accepted.

8. All communications regarding application status and next steps will be sent from careers@cookcountycourt.com. Applicants are strongly encouraged to add this email address to their safe sender list to ensure timely receipt of messages, as emails may otherwise be filtered to spam or junk folders.

The Clerk of the Circuit Court of Cook County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ethnicity, age, sexual orientation, gender identity, disability or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.

Veterans Preference

When applying for employment with the Clerk of the Circuit Court of Cook County, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify themselves as a veteran by checking "yes" under veteran status on the diversity/self-identification page of their employment application.
• Upload a copy of their dd 214, dd 215 or ngb 22 (notice of separation) at time of application filing. if you have multiple dd 214''s, 215''s, or ngb 22''s, please submit the one with the latest date. coast guard must submit a certified copy of the military separation from either the department of transportation (before 911) or the department of homeland security (after 911).

The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov