Collections and Recovery Specialist

Do you have experience in a collections environment supporting members or customers through financial challenges? Salal Credit Union is seeking a Recovery Specialist to review delinquent accounts, identify effective collection strategies, and help members move toward better financial outcomes. Help us deliver a world-class member experience and make a lasting impact. 

This role is posted with a flexible level designation and may be filled at either the Specialist or Senior Specialist level based on experience, demonstrated capabilities, and interview performance. Candidates with at least 3 years of direct experience in collections, recovery, bankruptcy, litigation, and foreclosure may be considered for the Senior Recovery Specialist level.

This role has a Monday-Friday schedule, 8:30a-5p PST. This position is based in-office with the potential to move into a hybrid schedule after successful training and proven performance.

A DAY IN THE LIFE OF A RECOVERY SPECIALIST

As a Recovery Specialist, you play a crucial role for our Credit Union by navigating cost-effective ways to collect on delinquent member accounts. This trusted partner of our members will use their ability to listen to members to resolve account problems effectively and efficiently.

Responsibilities include:

• Communicate with members primarily by phone, mail, and email.
• Discuss member account information and negotiate payment agreements.
• Monitor payment progress and analyze delinquent records, send appropriate forms and communications to address individual circumstances.
• Using active listening skills, answer questions to resolve account issues, while attempting to obtain voluntary payments or encourage payments plans.
• Process payments & SKIP payments via debit card information over the phone.

QUALIFICATIONS FOR RECOVERY SPECIALIST

• 2 years of experience in a financial services role required. 1 year of experience in collections is preferred. (At least 3 years of experience in collections is required for the Sr. Recovery Specialist.)
• Knowledge of collections scenarios including litigation, foreclosure, repossession, recovery and bankruptcy preferred.
• High school diploma or GED preferred
• Strong skills in communication to express thoughts clearly and concisely, both verbally and in writing.

What we Offer:

• Most candidates can expect a base salary offer of $25.00-$33.00 per hour, depending on experience.
• The entire range for the Recovery Specialist role is $24.00-32.12 per hour.
• For candidates that qualify for the Senior Recovery Specialist role, the entire salary range is $26.86-$37.60 per hour
• Ability to earn additional compensation through our profit-sharing bonus program. This position qualifies for the employee tier of the program with annual payouts totaling 0-8% of annual salary.
• Comprehensive healthcare benefits including health, dental, and vision insurance.
• 15 days Paid vacation; 12 days Paid sick time; 2 floating holiday per year; Paid holidays in accordance with the Federal Reserve calendar
• Tuition reimbursement
• 401(k) plan including company matching
• Charitable contribution match
• Monthly transportation subsidy for qualifying employees
• Company paid life, AD&D, and long-term disability insurances. Additional insurance options are available on a voluntary basis and are paid for by the employee.

ABOUT SALAL CREDIT UNION

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at

careers@salalcu.org

Salal Credit Union participates in E-Verify.

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