Collections Agent 1

Job Description - Collections Agent 1 (26141533)

Position Title:

Collections Agent 1 - (26141533)

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nation''s most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filings, resolving overdue debt, and collecting other state agency's debt.

What We Can Offer You

The State of Montana''s comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/ In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Collection Services Bureau of Department of Revenue. The Information Management Bureau ensures secure handling and processing of taxpayer information, payments, and data. The bureau is organized into three units including Customer & Payment Management, Digitization, and Information Governance. Duties include directing and coordinating tax collection activities to satisfy liabilities owed to the state by contacting taxpayers regarding delinquencies and applicable policies, statutes, and establishing payment plans; providing document review, process control, and related support services; and providing exceptional customer service. The position reports to a unit manager and does not supervise other staff.

Key responsibilities include:

• Contacting Montana citizens via phone, mail, email, or other methods as necessary.

• Taking payments over the phone.

• Working with citizens to negotiate reasonable payment plans within department guidelines.

• Conducting extensive research to locate contact information such as phone numbers and addresses.

• Researching and determining individuals liable for trust tax balances.

• Maintaining confidential citizen records in our integrated tax system.

Knowledge of:

• Tax collection methods and procedures

• Database operations

• Basic accounting and financial records analysis

• Records maintenance procedures

• Standard office procedures

Skills in:

• Negotiation

• Customer service

• Accuracy and attention to detail

• Conflict resolution

• Microsoft programs and other data base applications

• Written, verbal, and interpersonal communication

Ability to:

• Demonstrate self-motivation

• Follow instructions

• Provide timely customer service

• Handle multiple priorities under deadlines

To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

• This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)

(All computer systems and tax guidelines will be trained on the job.)

REQUIRED APPLICATION MATERIALS

Please submit the following application material:

• Complete state application

Submissions incomplete or missing relevant materials will not be reviewed or considered.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Special Requirements

Eligibility for employment will be subject to the following:

• Criminal Background Check. Circumstances involving convictions will be reviewed
• Tax status must be current. Circumstances involving tax status issues will be reviewed

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends

• Office environment

• Lifting is infrequent, less than 15 pounds

• Some travel may be required, must have a valid driver's license

• This job cannot be performed at an alternate work site

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite; however, the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor''s approval to participate in the DOR Telework Program. Fulltime telework is not available.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

"Effective May 26, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/ ."

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The minimum level needed on the first day of work is:

• High school diploma or GED.
• Three years of job-related work experience made up of customer service, debt collections, or credit and finance.
• Other combinations of education and experience will be evaluated on an individual basis.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

49,709.00 - 51,256.00 Yearly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena

Agency: Department of Revenue Union: Montana Federation of Public Employees

Posting Date

: Jun 19, 2026, 11:30:00 AM

Closing Date (based on your computer''s timezone)

: Ongoing

Required Application Materials: None

Contact Name: Human Resources | Contact Email: dorhr@mt.gov | Contact Phone: 406-444-9858 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.