Collections / Accounts Receivable

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America.

We have an opportunity for a Collections / Account Receivable Specialist to join our team. This position is responsible for contacting customers to obtain payment of past due items, assist the sales branches by performing various credit related tasks in addition to responding to incoming customer inquiries pertaining to their monthly statement, dunning letter or other communications.

This position is located at our corporate headquarters overlooking the waters of Tampa Bay.

Key Responsibilities:

• Use system reports to determine customer follow ups needed
• Contact business accounts to obtain payment
• Track and notate all customer service activity
• Assist incoming calls from department hot line
• Obtain trade references and upload documents
• Review and respond to credit rejected orders
• Work as a liaison between Sales and Credit Team to facilitate the release of customer orders
• Research disputed invoices and charges as needed

Qualifications/ Ideal candidate profile:

• High School diploma
• 3+ years of collections experience, preferably in a professional environment with business-to-business commercial goods
• Able to communicate warmly, effectively, and professionally via various formats
• Proficient in Microsoft Office Suite
• Able to work under time constraints, multitask, and solve problems.
• Excellent communication skills, both verbal and written, as well as excellent organizational and planning skills.
• Attention to detail and committed to managing problems through to resolution.

At McNICHOLS we reward our team with quarterly incentives, great health and wellness benefits, generous 401k matching, 15 days of PTO, as well as 100% company paid life insurance, disability, wellness, and financial health benefits.

Join McNICHOLS - Where Inspired People and Inspired Service are our mission. Visit us at mcnichols.com/careers to learn more!