Answers inbound calls and correspondence received worldwide related to federal debts sent to collections, recording collection efforts made.
Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts. Certify/de-certify collection debts to the United States treasury offset program for garnishment of federal funds or benefit entitlements.
Maintains records on credit risks, delinquent accounts, and incomplete files. Sends follow-up letters.
Adjusts accounts. Sets up default payment plans. Processes payments and compiles segments of monthly closings and annual reports.
Performs other duties as assigned.