Collection Supervisor

Job Description - Collection Supervisor (26141509)

Position Title:

Collection Supervisor - (26141509)

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: https://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26141509&tz=GMT-06:00&tzname=America/Denver

Make a meaningful impact on Montana's workforce and business community by leading efforts that ensure fair, efficient, and compliant recovery of public funds. As the Collections Supervisor, you will guide a dedicated team that supports the integrity of the Unemployment Insurance and Employment Standards programs. This role offers the opportunity to strengthen operations, improve outcomes for customers, and contribute to responsible stewardship of public resources in a collaborative, growth-oriented environment.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It''s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

POSITION OVERVIEW:

The Fiscal Support Bureau provides critical financial and administrative support to programs that serve Montana's workers and employers. This position leads the collections function for the Unemployment Insurance Division (UID) and Employment Standards Division (ESD), ensuring effective recovery operations and compliance with applicable laws and policies. The Collections Supervisor oversees staff, monitors performance, and improves processes to reduce outstanding debt and prevent loss of recoverable funds. This role directly supports division goals by promoting accountability, consistency, and high-quality customer service.

WHAT'S IN IT FOR YOU:

• Gain meaningful experience supporting programs that strengthen Montana's workforce and business community while making a visible impact.
• Develop and sharpen your leadership abilities by supervising a team and driving measurable performance results.
• Take ownership of improving systems and strategies, giving you the opportunity to influence efficiency and recovery outcomes.
• Collaborate with internal teams and legal partners to solve complex challenges and build well-rounded problem-solving skills.
• Grow your expertise in regulatory processes, data analysis, and public sector operations-skills that are highly transferable and in demand.
• Join a team that actively invests in your growth through continuous improvement, accountability, and professional development.
• Enjoy a comprehensive benefits package, including health coverage, retirement plans, paid leave, and other State of Montana employee benefits.

ESSENTIAL FUNCTIONS:

• Lead and develop staff: Supervises, coaches, and supports collections staff to build a high-performing, accountable team focused on results and professional growth.
• Monitor collection performance: Tracks daily activities, account status, and recovery metrics to ensure targets are met and issues are addressed promptly.
• Ensure regulatory compliance: Applies state and federal laws, rules, and policies to collection activities and ensures consistent adherence across the team.
• Resolve complex cases: Manages escalated accounts by reviewing case details, communicating with customers, coordinating with divisions, and engaging legal partners as needed.
• Improve collection processes: Collaborates with leadership to evaluate workflows, identify gaps, and implement strategies that increase recovery rates and efficiency.
• Evaluate and develop employees: Conducts performance evaluations, provides training, and supports ongoing staff development and skill-building.
• Build customer relationships: Establishes and maintains professional relationships with customers to facilitate resolution of outstanding balances and promote compliance.
• Report and analyze outcomes: Prepares reports and analyzes trends to inform leadership decisions and support continuous improvement efforts.

REQUIRED SKILLS AND COMPETENCIES:

• Leadership and team development: Lead staff, set clear expectations, provide coaching and feedback, and foster a culture of accountability and continuous improvement.
• Communication and negotiation: Communicate clearly and professionally, navigate difficult conversations, and negotiate payment solutions with diverse customers.
• Regulatory knowledge and application: Interpret and apply collection practices, policies, and relevant regulations in complex or sensitive situations.
• Data analysis and performance management: Use metrics and data to evaluate performance, identify trends, and guide operational decisions.
• Problem-solving and conflict resolution: Assess issues, resolve disputes, and make sound decisions in a fast-paced, goal-driven environment.
• Organization and time management: Manage multiple priorities, maintain accurate records, and ensure timely completion of work.
• Customer service and relationship management: Provide responsive, respectful service and build trust with internal and external stakeholders.
• Attention to detail and accuracy: Maintain precision in documentation, reporting, and case management activities.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience leading or coordinating the work of others in a setting that involves collections, financial operations, compliance, or customer account resolution.

• Experience interpreting and applying policies, regulations, or standards to ensure consistent and compliant outcomes.

• Proven ability to analyze data, monitor performance metrics, and use findings to improve processes or results.

• Strong written and verbal communication skills, including experience handling complex or sensitive customer interactions.

• Experience maintaining accurate records and working with case management systems or similar tools.

• A degree in business, finance, public administration, or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified required skills and competencies, with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You'll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.
• This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

37.46 - 39.04 Hourly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena

Agency: Department of Labor & Industry Union: 000 - None

Posting Date

: Jun 23, 2026, 1:22:45 AM

Closing Date (based on your computer''s timezone)

: Jul 6, 2026, 11:29:00 AM

Required Application Materials: Cover Letter, Resume

Contact Name: Office of Human Resources | Contact Email: dliapps@mt.gov | Contact Phone: 406-444-7069 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.