Communication Skills, Credit and Collections, Customer Relations, Data Entry, Leadership, Maintain Compliance, Negotiation Skills, Problem Solving Skills, Team Player, Training/Teaching
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview
We are seeking a motivated and professional Collections Specialist to join our team. This role focuses on communicating with consumers, negotiating payment arrangements, and resolving accounts while maintaining compliance and professionalism on every interaction.
Key Responsibilities
- Contact consumers regarding outstanding accounts
- Negotiate payment arrangements and account resolutions
- Maintain professionalism on all calls
- Document account activity accurately in our system
- Meet daily, weekly, and monthly performance goals
- Work collaboratively with team members and leadership
Qualifications
- Previous collections experience is a plus (not required)
- Strong communication and active listening skills
- Ability to de-escalate situations and find solutions
- Comfortable working in a goal-driven environment
- Basic computer and data entry skills
- Reliable, motivated, and team-oriented
Compensation & Incentives
- Competitive hourly wage based on experience
- Highly competitive performance incentives
- Bonus structure integrated with the Zizo platform
- Daily performance-based games and incentives
- Opportunities for advancement and career growth
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TruNorth Resolution Group LLC