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Collection Specialist Supervisor

RESORT RECOVERY SOLUTIONS LLC

San Diego, CA

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JOB DETAILS
SALARY
$50,000–$60,000 Per Year
SKILLS
Call Centers, Coaching, Communication Skills, Computer Skills, Computer Systems, Corporate Policies, Credit and Collections, Customer Support/Service, English Language, Fair Debt Collection Practices Act (FDCPA), Identify Issues, Interpersonal Skills, Leadership, Maintain Compliance, Multilingual, Multitasking, Operations, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Productivity Management, Spanish Language, Team Lead/Manager, Training/Teaching, Writing Skills
LOCATION
San Diego, CA
POSTED
20 days ago
Benefits:
  • Paid time off


Full job description
Job description


Collection Specialist Supervisor


Resort Recovery Solutions, LLC – San Diego, CA 92123


Full-time | $50,000 – $60,000 per year (DOE) + Commission + Bonus


Job Summary


Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections Supervisor to lead our boutique call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and maintain a personal portfolio of accounts. This is a hands-on leadership role within a fast-paced environment.


Responsibilities


  • Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
  • Manage your own block of accounts while helping the team reach their performance goals.
  • Oversee daily operations for the Collections and Customer Servicing departments.
  • Identify and resolve issues promptly and professionally.
  • Utilize computer systems and technology to streamline processes and increase productivity.
  • Ensure compliance with FDCPA and company policies.
Qualifications


  • Minimum 2 years of collections experience, or powerful CSR skills. Knowledge of the Fair Debt Collection Practices Act (FDCPA).
  • Proven leadership experience in supervising/managing, coaching, and motivating a team.
  • Strong multitasking abilities with the capability to perform under pressure.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with computer systems and technology.
  • Bilingual English/Spanish
  • Experience/knowledge of Timeshare or Hotel Operations is a plus.
Ideal Candidate


  • A dynamic and inspiring leader.
  • Self-motivated individual who can outperform your team each month.
  • Thrives in a fast-paced environment.
  • Solutions-driven with strong organizational and problem-solving skills.
Schedule


  • Full-Time
  • Monday–Friday
  • 8:00 AM – 5:00 PM
  • On-site | San Diego, CA 92123
Compensation & Benefits


  • $50,000 – $60,000 per year (DOE)
  • Commission
  • Incentive
  • Paid Sick Time
  • Paid Time Off
How to Apply


Please email your resume to admin@resortrecovery.com.


Include a cover letter highlighting relevant experience and explaining why you are a strong fit for this role.


Pay: $50,000.00 - $60,000.00 per year


Benefits:


  • Paid sick time
  • Paid time off
Work Location: In person

About the Company

R

RESORT RECOVERY SOLUTIONS LLC

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