Request ID: 71315-1 Title: Collection Specialist
Locations: San Antonio, TX 78201
Duration: 6 Months
Rate Range: $15 - $18/Hour on W2 (All inclusive)Note: Applicants must be willing to work on w2Job Description:
Bank Collection calling (inbound & outbound) experience - Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies
"" 2+ years of experience in a customer-facing role requiring strong communication, problem-solving, and multitasking skills. Experience in collections, customer service, sales, account management, education, or counseling is highly valued.
" Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations.
" Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant to collections activities.
" High school diploma or GED."
"" Communication Mastery: Ability to articulate complex information clearly and empathetically, even in difficult conversations.
" Problem-Solving Prowess: Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies.
" Critical Thinking Acumen: Capacity to evaluate information objectively, make sound judgments under pressure, and ensure compliance with regulations.
" Multitasking Expertise: Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections environment.
" Adaptability & a Growth Mindset
" Negotiation Skills
" Empathy and Resilience
" Information Technology Aptitude
" Demonstrated ability to comprehend knowledge of Collections Regulations"
Role Descriptions:
Engage with members through 100 phone-based interactions to understand their financial circumstances related to delinquent accounts| providing customized solutions and education to improve their overall financial well-being and resolve outstanding balances. Utilize strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution| including exploring payment options and financial assistance programs. Employ exceptional communication and negotiation skills to establish mutually agreeable payment arrangements| adhering to established guidelines and regulatory requirements for collections activities. Leverage critical thinking to navigate complex and potentially sensitive situations| identify potential risks| and ensure compliance with all applicable local| state| and national laws and regulations governing collections practices. Maintain meticulous records of all member interactions| collection attempts| and outcomes in the designated database| ensuring accurate and up-to-date information for compliance and audit purposes. Effectively manage multiple tasks and prioritize responsibilities in a dynamic| Windows-based environment| while adhering to collection-related performance metrics. Service both inbound and outbound phone calls across all USAA product lines| leveraging automated and manual outbound dialing systems to collect payments and arrange payment plans| while consistently meeting performance standards specific to the collections function. Complete necessary account verification and maintenance tasks with precision and attention to detail| ensuring accurate records for collections activities
Essential Skills:
Primary Skill Bank Collection calling (inbound outbound) experience - Proven ability to analyze situations| identify root causes of delinquency| and develop effective collection strategies Secondary Skill Communication Mastery Ability to articulate complex information clearly and empathetically| even in difficult conversations. Problem-Solving Prowess Proven ability to analyze situations| identify root causes of delinquency| and develop effective collection strategies. Critical Thinking Acumen Capacity to evaluate information objectively| make sound judgments under pressure| and ensure compliance with regulations. Multitasking Expertise Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections environment. Adaptability a Growth Mindset Negotiation Skills Empathy and Resilience Information Technology Aptitude Demonstrated ability to comprehend knowledge of Collections Regulations
Skills: Business Analysis Business Process Excellence
Company Benefits & Culture- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have.Thanks