Collaboration Engineer III

Primary Responsibilities

• Lead the design, implementation, and optimization of enterprise collaboration solutions within Microsoft 365, including Teams, SharePoint, OneDrive, and Exchange Online, aligned to organizational modernization strategies.
• Drive adoption and effective use of Microsoft 365 and Copilot capabilities by partnering with business stakeholders, delivering enablement strategies, and improving user experiences across the organization.
• Lead and support organizational change initiatives to promote modern work practices and increase adoption of digital workplace tools.
• Provide technical leadership and mentorship to collaboration engineers, fostering a culture of continuous learning, innovation, and operational excellence.
• Lead and execute complex projects related to collaboration platform enhancements, migrations, and integrations, ensuring alignment with timelines, budgets, and quality standards.
• Collaborate with cross-functional teams (Security, Infrastructure, Applications, and Cloud) to integrate Microsoft 365 and Copilot into broader enterprise architecture.
• Evaluate and implement emerging Microsoft technologies, including Copilot Studio, Power Platform, and other extensibility solutions to enhance productivity, automation, and business process integration.
• Develop and maintain architectural documentation, technical standards, and operational procedures to support scalable and sustainable collaboration services.
• Implement and enforce security, compliance, governance, and data loss prevention (DLP) controls across Microsoft 365 workloads, including considerations for responsible AI and data governance.
• Identify and lead initiatives that drive automation, efficiency gains, and enhanced digital workplace experiences leveraging PowerShell, Power Platform, and other automation tools.
• Provide advanced troubleshooting and support for complex collaboration platform issues, ensuring timely resolution and minimal business disruption.
• Partner with leadership and business stakeholders to define and evolve digital workplace and collaboration strategies aligned with organizational goals.
• Stay current with Microsoft roadmap developments, Copilot advancements, and industry trends to continuously evolve the organization’s collaboration and AI capabilities.
• Participate in an on-call rotation to support after-hours operations as needed.
• Perform additional duties and strategic initiatives as assigned.

Education and/or Training

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Microsoft Certification (e.g., MS-900, MS-102, or relevant Associate/Expert-level certifications) preferred.
• Strong expertise in Microsoft 365 workloads (Teams, SharePoint, OneDrive, Exchange Online).
• Experience with Microsoft Copilot and AI-driven productivity tools, including adoption, governance, and use-case development.
• Foundational knowledge of Power Platform (Power Automate, Power Apps) and exposure to Copilot Studio or similar automation/AI development tools.
• Understanding of data governance, compliance, and DLP frameworks within Microsoft 365 and AI-powered environments.
• Solid understanding of networking, identity (Entra ID/Azure AD), security, and compliance principles within Microsoft 365.
• Excellent communication and stakeholder engagement skills, with the ability to translate technical capabilities into business value.
• Strong analytical, problem-solving, and decision-making skills.

Relevant Work Experience

• 7+ years of experience designing, implementing, and supporting enterprise collaboration platforms, with a focus on Microsoft technologies.
• Proven experience in a senior engineering or technical leadership role, including mentoring team members and leading complex initiatives.
• Demonstrated success driving adoption, change management, and user enablement for Microsoft 365 or similar enterprise platforms.
• Experience integrating collaboration tools with business processes, automation platforms, and cloud services.
• Experience working with or supporting governance frameworks related to AI, data protection, and enterprise collaboration tools.
• Experience collaborating with senior leadership to shape digital workplace or technology strategies is a strong plus.

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