Acoustics, Audiovisual, Automation, Case Management, Certified Compensation Professional, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cloud Computing, Computer Firmware, Computer Programming, Computer Science, Control Systems, Crestron, Customer Escalations, Digital Signal Processing (DSP), Documentation, Ecosystems, Ethernet Cable, Feasibility Analysis, Federal Government, Fleet Management, Funding, Government Requirements, Hand Tools, Hardware Installation, High-Definition Multimedia Interface (HDMI), Identify Issues, Industry Standards, Logic Design, Logistics, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Operating System, Multiplatform/Cross-Platform, Network Performance/Analysis, OEM (Original Equipment Manufacturer), Performance Testing, Power Amplifier, Preventative Maintenance, Pricing, Problem Solving Skills, Process Management, Program Control, Purchasing/Procurement, QoS (Quality of Service), Regulatory Compliance, Root Cause Analysis, Sales/Support Engineering (SE), Schematics, Shading, Standards Strategy, Support Documentation, Survey Design, System Lifecycle, Systems Engineering, Systems Maintenance, Team Player, Technical Support, Technical Writing, Technical/Engineering Design, User Documentation, VLAN (Virtual Local Area Network), Vehicle Fleets, Videoconferencing, Willing to Travel
Role: Collaboration & AV Systems Engineer
Location: DC Metro Area
Position Summary
We are seeking an experienced and highly capable Collaboration and AV Systems Engineer to serve as the enterprise subject matter expert for video conferencing, meeting room technology, and collaboration infrastructure at the federal client. This role encompasses the full lifecycle of enterprise collaboration systems from site survey and solution design through installation, migration, end-user enablement, and Tier 3 escalation support. The ideal candidate brings deep expertise in Microsoft Teams Rooms and Cisco video infrastructure, hands-on Crestron control and automation programming, a strong field engineering background, and a proven track record of standardizing and modernizing collaboration environments across large, geographically distributed federal organizations.
Key Responsibilities
Enterprise Collaboration Subject Matter Expertise
Establish and maintain room classification and enterprise technical performance standards.
Advise on enterprise standardization strategies and support modernization initiatives.
Support documentation efforts for technical and funding approvals.
Tier 3 Engineering & Escalation Authority
Perform advanced troubleshooting and root cause analysis for collaboration infrastructure issues.
Diagnose firmware and service conflicts across conferencing platforms.
Configure and optimize Microsoft Teams Rooms environments.
Provide CUCM-to-Microsoft Teams migration engineering support.
Utilize Cisco Command Hub for device fleet monitoring, health status, and management across the video endpoint inventory.
Validate infrastructure readiness including PoE, VLAN, QoS, and physical mounting.
Own TAC case escalation and RMA coordination with OEM vendors.
Diagnose and resolve Crestron control system, touch panel, and processor-level issues. Site Surveys Engineered Solution Design
Conduct room dimension, seating capacity, acoustic, and lighting assessments.
Evaluate display mounting feasibility and perform structural validation.
Assess network readiness and legacy infrastructure prior to deployment.
Design control system logic and signal flow for integrated AV/collaboration rooms.
Installation & Enterprise Deployment
Execute physical hardware installation including displays, cameras, and cable management.
Perform system registration, firmware validation, and end-to-end performance testing.
Support nationwide field deployment of collaboration systems.
Install, terminate, and dress AV cabling (HDMI, HDBaseT, CAT6, fiber) to industry workmanship standards.
Configure and calibrate audio DSPs, microphones, amplifiers, and speaker systems for optimal room acoustics.
Crestron Programming & Control Systems
Program, configure, and maintain Crestron control processors, touch panels, and room scheduling devices.
Develop and modify Crestron SIMPL Windows / SIMPL#, or equivalent control logic, for room automation, display control, and A/V switching.
Deploy and troubleshoot Crestron XiO Cloud managed devices and firmware across a distributed room inventory.
Program and maintain TV/display control, lighting, shading, and environmental integrations via Crestron systems.
Perform routine preventive maintenance, firmware updates, and health monitoring of Crestron and related third- party AV endpoints.
Troubleshoot and resolve control system faults, panel unresponsiveness, and device communication failures.
Legacy VTC Decommissioning & Modernization
Decommission outdated video conferencing infrastructure and prepare rooms for updated deployments.
Support secure modernization efforts and standardize collaboration technology across all DOL locations.
Vendor & Manufacturer Coordination
Validate equipment compatibility and TAA compliance.
Coordinate pricing validation and cost-effective solution recommendations.
Manage TAC escalation processes with hardware and software vendors, including Crestron technical support.
End-User Training & Operational Enablement
Deliver training on OBTP meeting functionality, ad-hoc meeting setup, and in-meeting controls.
Develop Quick Reference Guides (QRGs) and end-user operational documentation.
Train end users and facilities staff on Crestron touch panel operation and basic troubleshooting.
Work Schedule & Location & Logistics
This position requires on-site, in-person attendance Monday through Friday, excluding national holidays.
Candidate is responsible for the cost of on-site parking.
Some domestic travel is required, as needed, typically approximately once per quarter.
Candidate must have basic hand tools available for the installation of TVs, cabling, and AV-related equipment.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent relevant experience.
Minimum of 6 years of experience in enterprise collaboration and AV systems engineering.
Demonstrated expertise in Microsoft Teams Rooms deployment, configuration, and optimization.
Hands-on experience with Cisco video conferencing infrastructure and CUCM integration; familiarity with Cisco Command Hub for endpoint fleet management preferred.
Proven, hands-on experience programming and maintaining Crestron control systems (processors, touch panels, and TV/display control) in enterprise or federal environments.
Proven experience conducting site surveys and designing engineered AV/collaboration solutions.
Experience with Tier 3 escalation, TAC case management, and OEM RMA coordination.
Strong understanding of network fundamentals relevant to collaboration (PoE, VLAN, QoS).
Experience supporting enterprise-wide legacy VTC decommissioning and modernization programs.
Working knowledge of AV signal distribution, audio DSP configuration, and structured AV cabling standards.
Ability to read and interpret AV schematics, signal flow diagrams, and rack elevations.
Preferred Qualifications
Desired but not required:
Experience supporting collaboration deployments in federal agency environments.
Cisco Collaboration or Microsoft Teams certifications.
Crestron certifications (e.g., Crestron Certified Programmer (CCP), Crestron Certified Configuration Technician (CCCT), or DMC-D/DMC-E).
Experience with additional AV control/automation platforms (e.g., Extron, AMX, Q-SYS) for cross-platform troubleshooting.
Experience developing end-user training materials and QRGs.
Familiarity with TAA compliance requirements for government procurement.
Prior experience at DOL or within the DOL facility ecosystem (since 2017 preferred).