Background Investigation, Best Practices, Beverages, Brewing, Business Growth, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Espresso Making, Hand Tools, High School Diploma, Lift/Move 50 Pounds, Maintenance - Electrical, Maintenance - Plumbing, Maintenance Services, Mechanical, Electrical and Plumbing (MEP), On Site Support, Organizational Skills, Professional Services, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Sales, Smartphones, Team Player, Test Equipment
Position Title: Service Technician - Everett, WA
FLSA Status: Hourly FT
Pay: $20.00 - $25.00/hr. DOE plus full benefits
Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.
Reports To: Coffee Program Manager
Shift Schedule (Days & Avg Hours):Monday – Friday + Some Weekend (rotation - weekend service rotation is once every 5 weeks.)
Coffee Service Technician
Full-Time | Monday–Friday + Rotating Weekends | 40+ Hours
Do you enjoy working with your hands, solving problems, and making customers’ mornings better—one cup at a time? We’re looking for a Coffee Service Technician who’s mechanically inclined, customer-focused, and ready to keep our coffee and beverage equipment running at its best.
What You’ll Do
As a Coffee Service Technician, you’ll be the go-to expert for installing, maintaining, and repairing beverage equipment at customer locations. Your work directly supports great customer experiences and helps grow our coffee business.
Your daily grind includes:
- Installing, maintaining, cleaning, and repairing coffee brewers, cappuccino machines, hot plates, and related equipment
- Troubleshooting mechanical, plumbing, and electrical issues
- Ensuring all company equipment is working properly—or replaced when needed
- Providing friendly, professional service at customer sites and through phone/email communication
- Keeping clear communication with management and sales teams
- Maintaining clean, organized workspaces at customer locations and in the shop
- Following company policies, safety standards, and best practices
- Pitching in with other duties as needed
What You Bring
- Mechanical aptitude and experience with small appliances, plumbing, or electrical repair
- Comfort using hand tools and testing equipment
- Strong customer service and communication skills
- Ability to follow directions and work independently or as part of a team
- Dependable attendance and punctuality
- Comfort using a smartphone and email daily
- A clean, professional appearance
Education & Experience
- High school diploma or GED required
- 1–3 months of related experience or training preferred (or equivalent combination of education and experience)
- Prior equipment repair experience strongly preferred
- Training or education in electrical, plumbing, or refrigeration is a plus—but not required
Physical & Work Expectations
- Regular standing, walking, driving, bending, and reaching
- Frequent use of hands for pushing, pulling, and fine manipulation
- Ability to lift and carry equipment (up to 50 lbs regularly; more with assistance)
- Moderate to high activity level in a fast-paced service environment
Licenses & Requirements
- Valid Washington State driver’s license with a clean driving record
- Ability to pass a background check and drug screening
Why Join Us?
- Work with a supportive team that values service, teamwork, and professionalism
- Variety in your day—no two service calls are the same
- A hands-on role where your skills make a visible impact
- Opportunity to grow your technical expertise and customer relationships
Ready to turn your mechanical skills into a career that keeps people caffeinated and happy? Apply today and let’s get brewing!
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.