Clubhouse Manager

• Oversee the day-to-day operation of the clubhouse, including the restaurant, bar, and banquet facilities.
• Serve as Manager on Duty as needed, including opening and closing responsibilities and ensuring the facility is secured.
• Ensure the clubhouse consistently maintains the highest standards of cleanliness, appearance, safety, and hospitality.
• Coordinate with maintenance and housekeeping teams to ensure all clubhouse facilities are properly maintained and operational.
• Monitor clubhouse activity and proactively address operational issues and member concerns.

• Foster strong relationships with members and guests by providing exceptional hospitality and personalized service.
• Actively engage with members to understand their needs and preferences.
• Resolve member and guest concerns promptly, professionally, and effectively.
• Continuously evaluate service levels and implement improvements to enhance the overall member experience.

• Oversee all clubhouse food and beverage operations, including Judd's and Jackson's Restaurant, banquet service, hospitality carts, and halfway house.
• Work closely with the Executive Chef to ensure menu quality, presentation, food safety, and operational efficiency.
• Assist with menu planning, wine and beverage programs, themed dinners, promotions, and special events.
• Ensure compliance with all food safety, sanitation, and alcohol service regulations.
• Maintain dining room reservation systems and oversee dining room setup based on anticipated guest counts and event requirements.

• Recruit, hire, train, schedule, supervise, and develop clubhouse and front-of-house staff.
• Conduct performance evaluations and provide coaching, mentoring, and ongoing training.
• Lead pre-shift meetings to communicate operational updates, menu changes, event details, and service expectations.
• Foster a positive, professional, and team-oriented culture focused on member satisfaction.
• Review and approve payroll, attendance records, and staffing schedules.

• Oversee the banquet department and the execution of weddings, golf outings, tournaments, member functions, corporate events, and private parties.
• Review and manage Banquet Event Orders (BEOs) and event timelines.
• Ensure proper staffing, setup, service, and follow-up for all clubhouse events.

• Assist in developing and managing annual operating budgets.
• Monitor labor costs, inventory levels, purchasing, and departmental expenses.
• Oversee inventory control and purchasing programs for clubhouse operations.
• Analyze financial performance and identify opportunities to improve profitability and operational efficiency.
• Establish and maintain professional relationships with vendors and suppliers.

• Collaborate with Marketing to develop promotions, member programs, dining specials, and clubhouse events.
• Assist with creating unique member experiences, seasonal celebrations, wine dinners, and social events.
• Support membership retention and recruitment efforts through exceptional service and programming.

• Ensure compliance with all club policies and procedures as well as local, state, and federal regulations.
• Maintain and update departmental policies, procedures, and training manuals.
• Monitor workplace safety and sanitation standards throughout the clubhouse.
• Complete administrative duties including reporting, scheduling, inventory management, and payroll approval.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 years of progressive hospitality, clubhouse, restaurant, hotel, or country club management experience.
• Experience managing food and beverage operations, special events, and service teams.

• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven experience in budgeting, labor management, purchasing, and inventory control.
• Strong member-service orientation and hospitality mindset.
• Proficiency with Microsoft Office, POS systems, reservation platforms, event management software, and scheduling systems.
• Familiarity with OpenTable and Banquet Event Orders (BEOs) preferred.

• ServSafe Certification preferred.
• Alcohol Beverage Certification preferred.

• Ability to stand and walk for extended periods.
• Ability to reach, bend, stoop, and lift moderate weight.
• Availability to work days, evenings, weekends, and holidays as required.

• Competitive Salary Based on Experience.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Health, Dental, and Vision Insurance.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Employee Discounts.

About Spring Mill Country Club Spring Mill Country Club features a private 18-hole golf course, Judd's and Jackson's Restaurant, banquet and event facilities, and a vibrant membership community. The club hosts weddings, tournaments, member events, corporate gatherings, and private celebrations throughout the year, providing exceptional experiences for members and guests alike.