GENERAL SUMMARY
The Club Service Attendant is a non-exempt position whose primary responsibility is to ensure that golf guests are appropriately introduced to the course and facilities and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities as well as the driving range equipment and facilities.
OUR CULTURE
Our unique culture is at the heart of all we do and is guided by our values and behaviors. Its what we expect of ourselves and each other every day. We call it our Code of Culture. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Petes Promise.
OUR MANTRA Respect The Past Accept Responsibility Pay it Forward
Our Actions We Live By Its who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that arent good enough. And we navigate tough conversations with empathy and grace.
THINK AHEAD. BE AN OWNER. ALWAYS BE PROACTIVE, NOT REACTIVE. BE ON THE FRONT FOOT. IF WE WANT TO BE AN OWNER OF THIS BUSINESS WE MUST ACT LIKE IT
STAY HUMBLE. HUSTLE HARDER. SHOW UP AND DO THE HARD WORK. BE A GRITTY ROLL-UP-YOUR-SLEEVES KIND OF CREW. KNOW ITS NEVER ABOUT ONE PERSON - WE ARE A PART OF A POWERFUL TEAM.
ONE TEAM. ONE VOICE. BE ONE UNITED TEAM. WHEN WE MOVE IN THE SAME DIRECTION THERE ARE NO LIMITS TO WHAT WE CAN ACCOMPLISH.
BE CURIOUS. ASK WHY. STAY MEMBER CURIOUS. WE SEEK TO UNDERSTAND AND WE NEVER SETTLE. WE ASK QUESTIONS TO TRULY UNDERSTAND THE CORE OF A MATTER.
PETES PROMISE
Service Forward Ruthlessly Consistent Do the Right Thing
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
CART ATTENDANT FUNCTIONS
Provide enthusiastic and professional service to all guests. Assist with unloading of golf bags out of cars and into golf carts. Maintain and exhibit knowledge of the property golf course and etiquette. Inform players of the course local rules and regulations. Inform guests of any peculiarities of the course or facilities. Ensure that all players start in the correct order and maintain that order and pace while on the course. Ensure that all players tee off on time and at the correct tee. Keep records of all rounds played as well as cart usage. Ensure all players have receipts that are turned in at the start of play. Communicate with the Golf Shop and the ranger regarding the status of the tee times. At the end of the day, collect, organize, and submit all records of play including receipts and tee sheets. Clean clubs for members and guests upon completion of round as well as do the same for the rental equipment. Wash and maintain golf cart fleet including beverage cart. Transport carts from cart shelter to the cart staging area outside of the golf shop. Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice, and sand. Empty trash in and around the golf facilities. Clean the shoe station of loose grass clippings. Sweep and clean around the clubhouse and the outdoor grounds.
UNDERSTAND AND ANTICIPATE THE NEEDS OF OUR MEMBERS BE ATTENTIVE, LISTEN CAREFULLY, AND FOLLOW THROUGH. PROVIDE EXCEPTIONAL CUSTOMER SERVICE. Communicate timely and follow up as appropriate. Active participation in events, programs, meetings, and training. Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
SCHEDULE VARIES AND MAY REQUIRE WEEKEND AND HOLIDAY HOURS, DAYS, AND EVENINGS.
COMMUNICATION & RELATIONSHIPS
Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests. Promote harmonious relations among members, staff, and the community at-large. Communicate timely and follow up as appropriate. Active participation in required events, required programs, required meetings, and required trainings. Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
CORPORATE GOALS & OBJECTIVES
Promote the companys safety goals and actively work towards ensuring a safe working environment. Ensure compliance with company policies and procedures. Make professional development a consistent priority. Ensure the TBCC mission and club brand is upheld in all aspects of club operations.