Club Membership Administrator

We are seeking an exceptional, operationally precise Administrator for the Membership Office for a new private members’ club in Downtown West Palm Beach who will serve in a key supporting role to the Director of Membership and Member Experience and to other executive team members. The club will open in 2029 but member admissions will be active as of May 2026.

This position plays a critical role in ensuring a seamless client experience, and supporting sales, marketing, and membership activities.

This is a high-trust, high-functioning position, requiring maximum discretion, social and intellectual agility, technological fluency, and an ability to engage with a sophisticated, discerning internal and external client base.

The ideal candidate is highly organized, detail-oriented, and client-focused, with the ability to manage multiple priorities, anticipate needs, and operate effectively in a fast-paced, high-touch environment.

Key Responsibilities

• Provide administrative support to the Club Membership Sales and Executive Teams
• Respond to inquiries with clarity, intelligence, and a deep understanding of the club offering and application process
• Manage sales team calendars, appointments, and client-facing activities, ensuring an organized, seamless experience for the prospect
• Support the Club Marketing Manager’s activities including assisting in the planning and execution of sales events, member events and experiences, and promotional initiatives
• Coordinate, track, and proofread Club Member agreements and related legal documentation
• Maintain and manage membership data, reporting, and CRM/BCMS systems, including basic member preferences, sensitives, and expectations
• Manage marketing materials inventory and distribution
• Serve as liaison for the experience center, including reservations, presentations, IT setup, and catering coordination
• Support a high-touch, hospitality-driven member and client experience, including the execution of the club’s pre-opening experience
• Ensure all processes are executed with accuracy, consistency, and absolute confidentiality and discretion
• Exercise sound judgment in all interactions, particularly with high-profile individuals
• Navigate nuanced interpersonal situations with professionalism and composure
• Contribute to an environment where execution consistently exceeds expectations

Requirements

• 5+ years of demonstrated experience supporting a sales team or working in a hospitality, real estate, or club environment
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills with a professional demeanor
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong interpersonal skills with a client-service and elevated hospitality mindset
• Ability to problem-solve independently and exercise sound judgment
• Ability to handle sensitive information with discretion

Preferred

• Familiarity with CRM or membership management systems (e.g., BCMS)
• Experience coordinating events and marketing initiatives

Working Conditions

• Full-time, in-office role based in West Palm Beach
• Standard business hours with flexibility for early mornings, evenings, or occasional weekend events

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London. 

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued.  Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit.  In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. 

Learn more about Related Ross at https://www.relatedross.com/.

We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

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