Club Manager

Benefits --------

Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance

Job Title ----------

Club Manager

Reports to ----------

District Manager

Status -------

Full Time

Supervisor ----------

Exempt Non-Exempt

Job Summary ------------

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities --------------------------------------

• Recruit, hire, train, schedule, and supervise team members.
• Member service oversight, ensuring all team members provide a great customer service experience at all times.
• High involvement in all front desk-related tasks, including greeting and welcoming members, gym tours, member service issues, and questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements ------------------------------

• Customer Service:
• Communicates and interacts with customers, including coworkers and the public, in a way that exceeds the customers wants and needs.
• Listens actively, listens to customers, includes coworkers, and the public, empathizes, sees the situation from the customers perspective, and works together to solve the problem.
• Problem Solving:
• Recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and plans to resolve situations, seeks additional assistance when needed.
• Diplomacy:
• Demonstrates tact and skill in all interactions, using appropriate behavior and language.
• Communication:
• Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising.

Minimum Qualifications --------------------

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands ----------------

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

Benefits --------

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Join the Club --------------

Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We continuously seek top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

With over 2000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, theres plenty of opportunity on our Planet, and were always looking for talented individuals to join our team. Our member mission says it best: our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in.

If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.

To find your perfect fit, search for a club opportunity near you.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ, the Franchisor. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.