Club Manager - Acrisure Stadium

Aramark

Pittsburgh, PA

JOB DETAILS
SKILLS
Budgeting, Catering Services, Communication Skills, Customer Relations, Develop and Maintain Customers, Equal Employment Opportunity (EEO), Financial Management, Food Services, Forecasting, Interpersonal Skills, Inventory Levels, Inventory Management, Lift/Move 50 Pounds, Maintain Compliance, Operational Support, People Management, Performance Management, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Profit & Loss, Regulations, Regulatory Compliance, Revenue Growth, Sanitation, Shipping/Receiving, Strategic Planning, Team Player, Time Management, Twitter, Vendor/Supplier Relations
LOCATION
Pittsburgh, PA
POSTED
3 days ago

Job Description

The Club Manager is responsible for overseeing premium/club-level operations to support all events at the stadium.

Job Responsibilities

  • Hire, train, schedule, and manage staff to ensure that the concessions operation is fully staffed and that employees are trained in all aspects of the operation
  • Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed customer expectations
  • Manage and maintain inventory levels, including ordering, receiving, and storage of all products
  • Deliver consistent quality in planning and carrying out events
  • Oversee day-to-day club-level operations. Additionally assist the catering team on non-game days and as needed to oversee premium special events
  • Maintain positive relationships with vendors, suppliers, and other external partners
  • Develop and maintain effective client and customer rapport
  • Develop and implement strategies for maximizing revenue and profitability of the club concessions operation
  • Manage financial performance, including budgeting, forecasting, and reporting
  • Develop and implement policies and procedures for the concessions operation, including sanitation, safety, and security measures
  • Ensure compliance with all relevant laws, regulations, and policies, including those related to food service and alcohol service

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • Bachelor's degree preferred or at least 3 years of related experience required
  • Previous experience in a supervisor or manager level role in special events, hospitality, or catering required
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships required
  • Must have excellent interpersonal communication and client relation skills
  • Must be comfortable working in a collaborative team dynamic
  • Complete Food Handlers and Alcohol Service Certifications as required
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
  • Must have availability to work event-based hours including evening, weekend, and potentially holiday hours

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/