Description
Job Overview:
The Club Administrator (Part-Time Weekends) assists in the facility operations to ensure; quality customer service is provided to the client, maintenance of facilities at a maximum level, responsible to oversee the lobby and coffee bar, overseeing of vendors for quality control and adherence to contracts, responsible to assist with the coordination and execution of lifestyle events, and reservations.
Compensation: $20.00 - $23.00 / hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
- Maintain high-level customer service and hospitality both internally and externally.
- Represent professionalism and FirstService Residential standards of operations to clients and fellow staff at all times.
- Take client calls and manage work order process, vendors, and client issues
- Issuance of resident identification, verifying leases, access key fobs, resident registration, vehicle registration and ensure appropriate electronic files are kept.
- Review and monitor community Policies and Guidelines.
- Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.
- Coordinate and attend as requested designated meetings and/or functions.
- Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
- Maintain an organized workspace according to company procedures.
- Greet walk-ins.
- Partners with Lifestyle Coordinator to create, manage and adhere to lifestyle events, including monthly progress updates.
- Manages the collection of all deposits, forms and fees for facility rentals and miscellaneous payments.
- Communicate with residents on the policies and guidelines pertaining to community room rentals, space and equipment.
- Create and implement survey tools and processes to identify resident interest for community event activities and recreational programs
- Manage the maintenance and cleanliness of rooms, furniture and equipment used for each venue; both pre- and post-events.
- Other duties as assigned
Skills & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Proficient in English. Bi-lingual a positive.
- Strong ethical practices.
- Strong verbal and written communication skills.
- Strong internal/external customer relation skills required with ability to communicate effectively with all
levels of management, associates, members and other stakeholders. - Excellent general math skills.
- Demonstrated organizational and time management skills with the ability to multi-task, implement, and monitor progress for successful completion.
- Ability to work well under pressure in a fast-paced environment meeting deadline.
- Demonstrates attention to detail.
- Demonstrates awareness of variables which could affect associate retention and/or morale.
- Demonstrates excellent organizational and time management skills.
- Excellent attendance and punctuality.
- Working knowledge of Microsoft Office applications; including MS Word, Excel, PowerPoint, Outlook, Publisher.
Education & Experience:
- High School degree required. College Degree preferred.
- Recreation and/or management experience preferred.
- Must have own reliable transportation
Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 30 lbs.
- Ability to lift, push and move equipment and furniture.
- Must be able to sit and stand for extended periods of time.
- Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
- Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
- Must have finger dexterity for typing/using a keyboard.
- Must be mobile enough to move around the office and during outside events, including walking on uneven surfaces and standing for long periods of time.
- Ability to work with inside and outside environmental elements (noise, weather, etc.).
- Ability to work around pool equipment and chemicals.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used:
- Must have a valid California driver’s license and State mandated vehicle insurance
Travel:
- Frequent local travel within the designated community required.
- On-site attendance for scheduled homeowner meetings, hearings, and community events.
What We Offer:
- Medical, dental, and vision plans (full time and those working 30+ hours)
- Part time 20+ hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.