Experience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities.
Experience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes.
Experience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments.
Familiarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts.
Experience working within formal change management, configuration management,
documentation, and IT service management processes.
Experience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance.
Strong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams.
Position Title: Cloud Service Desk Representative
Position Type: Full-time
Position Location: Washington, D.C.
Systems Plus, as a company, is a testament to its people’s hard work, dedication, and commitment to success. That commitment to success is seen by conducting business based on our Core Principles:
AGILITY: With over 25 years of experience in the commercial, Federal, and Defense market, Systems Plus has proven its ability to adjust, withstand, and prosper in all economic climates. We embrace change by driving digital transformation and flexible processes for rapid-decision making.
CURIOSITY: Systems Plus utilizes exploration and innovation to excel at creative problem solving, maximize creative thinking, and increase collaboration.
TRUST: Systems Plus has become one of the most reputable businesses supporting the Federal market-space, consistently earning excellent performance references from its customers. We gain the trust of our clients by encompassing a deep understanding of their mission, unwavering commitment to excellence and quality, and practicing good judgement and expertise.
PEOPLE: Systems Plus employs and retains highly qualified professionals because of its unique culture that is as much family oriented as it is encouraging each team member to develop their professional interests to maximize competencies, motivation, productivity, and quality solutions.
VISION: Utilizing a wide variety of Contracting Vehicles and engagement strategies, and offering a diverse portfolio of services, Systems Plus is able to support their customers on a global scale and deliver results that meet their missions.
At Systems Plus, we’ve built more than a business — we’ve built a culture where people are inspired to do their best work. It’s a place where careers thrive, talent is recognized and big ideas are brought to life. Our success is powered by the innovation, passion and dedication of our people, and that’s what makes us different. If you’re ready to grow, be supported and take your career to the next level.