Cloud Engineer - AWS

Hybrid: 2-3 days onsite in Charlotte, NC

Role Description:

The Cloud Engineer is responsible for the support of complex Cloud solutions across AWS. Typical day-to-day workload would focus on the support and creation of Cloud resources, capacity management, service right sizing, financial governance such as reservations, monitoring, and request fulfillment. An ideal candidate will have background experience related to Cloud engineering or support within AWS, with experience in creating and updating infrastructure as code templates.

Role Objectives:

• This role is responsible for the operational support of Cloud platforms, notably AWS, across all the client entities in the Americas and EMEA Division. This role requires experience of AWS operations/engineering.
• Finding and improving operational efficiencies to best suit Cloud resource delivery, access management and security implementations.
• Support of production workloads within a multi-Cloud environment, including, but not limited to monitoring, patching, backup and restoration of Cloud resources.
• Delivery of Cloud infrastructure for partner solutions.
• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging Python/Terraform, Ansible, and other approved corporate automation and orchestration platforms.
• Prior experience working with version control tools such as Github / AWS, including repository management, pipeline as code, and sdlc workflows.
• Basic understanding/debugging experience when it comes to application infrastructure, databases, networking, and dns.
• Work with internal teams and vendors on the integration of a diverse set of systems into the central ITSM/ITOM platform, ServiceNow.
• Assist with migrations to cloud, ensuring best practices are followed and architecture is compliant with company standards.
• Participate in the implementation of monitoring systems, for event monitoring, alerting and metrics.
• Client opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the infrastructure and supporting processes/procedures.
• Directly interface with support teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Ensure handover of new/updated systems/documentation to team providing 24x7x365 support.

Qualifications and Skills:

• Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS.
• Experience with infrastructure as code development and iteration in either Terraform/CloudFormation/ARM/Bicep.
• Hands on operational experience and knowledge with AWS or Azure.
• Experience with monitoring and log aggregation tools such as CloudWatch, CloudTrail, Azure Monitor, Splunk, ELK, etc.
• Fundamental understanding of public vs private networking in the Cloud.
• Sound knowledge on Git merging and branching strategies.
• Ability to execute proof of concepts and deploy complex solutions.
• Understanding of typical SDLC processes, workflow as pertaining to infrastructure.
• Basic understanding of Atlassian Suite (Jira/Confluence) is a plus.
• Strong scripting experience using PowerShell/Python, with an emphasis on automation.
• Prior experience working with infrastructure-as-code tools (HashiCorp Terraform/Terraform Cloud), and Configuration management tools (preferably Ansible).
• Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners.
• Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively.
• Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
• High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment.
• A strong sense of urgency and accountability with exceptional time management skills.
• AWS SAA and AWS SAP Certificates are a plus
• Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors.
• Comfortable in fast-paced environment with changing priorities and schedules.