Seeking a Customer Support Specialist to support critical government cloud environments, combining technical troubleshooting with customer advocacy. Responsibilities include managing support cases via incident systems, responding through multiple channels to meet SLA/KPI, and resolving client issues using documented methods. The role involves conducting validation testing, maintaining workstation systems, and identifying opportunities for process improvements. Candidates should have 3+ years in enterprise technical support, 1+ years with Microsoft 365, and a TS/SCI clearance. Preferred skills include certifications (AZ-900, SEC+), experience with root-cause analysis, monitoring tools, and cloud platforms like Azure or AWS. Must demonstrate strong communication, problem-solving, and customer service skills, with the ability to work under pressure and collaborate effectively. Compensation varies based on experience and qualifications. ASM supports equal employment opportunities and accommodates disabilities.