ASM Research, An Accenture Federal Services Company
Atlanta, GA
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JOB DETAILS
SALARY
$113,000–$122,000 Per Year
SKILLS
Case Management, Cloud Computing, Communication Skills, Customer Support/Service, Disability Accommodations, Documentation, Government Administrative Support, Identify Issues, Java Swing, Microsoft Product Family, Multitasking, Physical Demands, Problem Solving Skills, Root Cause Analysis, Sensitive Compartmented Information (SCI), Systems Administration/Management, Technical Support, Top Secret Clearance
LOCATION
Atlanta, GA
POSTED
1 day ago
Seeking a Customer Support Specialist to support government cloud environments supporting Microsoft 365 services. Responsibilities include case management, technical troubleshooting, incident documentation, and stakeholder communication. Qualifications include 3+ years in enterprise technical support, experience with Microsoft 365, and active TS/SCI clearance. Preferred skills are certifications, root-cause analysis, knowledge of monitoring tools, and strong communication. This role requires excellent customer service, problem-solving, multitasking, and documentation skills, with experience in cloud environments and system support tools. Salary ranges from $113,000 to $122,000, with policies emphasizing equal opportunity and physical requirements accommodating disabilities.
About the Company
A
ASM Research, An Accenture Federal Services Company