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Closing Lead/Member Services Supervisor

Crunch Appleton

Green Bay, WI

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JOB DETAILS
SKILLS
Administrative Skills, CPR Certification, Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Documentation, Health Insurance, Lead Generation, Leadership, Meet Sales Quota, Order Delivery, People Management, Performance Management, Physical Security, Policy Implementation, Presentation/Verbal Skills, Procedure Implementation, Promotional Programs, QoS (Quality of Service), Quality of Care, Resolve Customer Issues, Revenue Management, Sales, Staff Motivation, Staff Training, Standard Operating Procedures (SOP), Team Player, Telesales, Writing Skills
LOCATION
Green Bay, WI
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Health insurance

The Closing Lead will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. The Closing Lead will assist in giving Member Service Representatives directions during closing shifts and ensure quality closing each shift. They will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.


Reports to: Front Desk Manager


Requirements:
  • Must be 18 years or older
  • Experience working on a team preferred
  • Current Cardiopulmonary Resuscitation (CPR) required
Responsibilities:
Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
Operations
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Serves as the lead customer service contact for members at the front desk
  • Demonstrate a working knowledge of all standard club operating procedures and policies
  • Communicate and interpret club policies and procedures to members and employees
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
  • Assist in the staffing, training, and performance management of Front Desk employees.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Sales/Revenue Management
  • Support company programs and promotion to help generate new sales leads for optimum new membership growth
  • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
  • Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
 
Leadership
  • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Support personnel related problems or difficulties by following club procedure and documentation.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Serve as a role model for employees.
Accountabilities
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
  • Conduct frequent facility walkthroughs
Measurement Standards
  • Membership retention.
  • Follow all policies and procedures.
Special Skills:
  • Excellent written and verbal communication
  • Strong leadership skills
  • Strong administrative skills
  • Strong customer service skills

About the Company

C

Crunch Appleton