Sign upLog in

Clinician Experience Liaison

Sanford Health

Rapid City, SD

Apply
JOB DETAILS
SALARY
$27.50–$44 Per Hour
SKILLS
Administrative Skills, Click Through Rate (CTR), Coaching, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Educational Evaluation, Financial Reporting, Healthcare, Human Health, Human Resources, Human Resources Customer Service, Leadership, Metrics, Multitasking, Onboarding, Performance Analysis, Performance Reviews, Process Improvement, Public/Media/Press/Analyst Relations, Retention Programs, Team Player, Training/Teaching, Trend Analysis
LOCATION
Rapid City, SD
POSTED
19 days ago
**Careers With Purpose**

**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.**

**Facility:** Black Hills Ortho Spine Ctr
**Location:** Rapid City, SD
**Address:** 7220 Mt Rushmore Rd, Rapid City, SD 57702, USA
**Shift:** 8 Hours - Day Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Salary Range:** $27.50 - $44.00

**Job Summary**

The Clinician Experience Specialist plays a key role in enhancing the day‑to‑day experience of physicians and advanced practice providers across the organization. This role partners closely with clinicians, operational leaders, and administrative teams to support onboarding, engagement, recognition, communication, and process improvement initiatives that promote clinician satisfaction, efficiency, and well‑being. Serves as a liaison to management to facilitate the enhancement of the Sanford Clinician experience through improvement of communication, programming, policies, and processes with support services and the development of a positive working relationship between clinicians and leadership. Utilizes understanding of Clinician initiatives, objectives, and needs to align departmental, regional, and enterprise mission and strategy. Promotes and manages centralized and regional clinician services to include coaching, counseling, confidential inquiries and professional development. Develops and implements daily and onsite onboarding to include all necessary hiring requirements, orientation, onboarding program, and clinician touch bases. Serves as the primary point of contact for daily communication, retention and recognition strategies, as well as other department requirements appropriate for clinicians. Provides expertise and recommendations to clinicians regarding grievances as appropriate. Educate and communicate training and development of clinicians. Collaborate with cross-functional teams, including leadership and support services, to develop, implement, and monitor clinician policies and processes, including performance evaluations, continuing education, and employment termination. Delivers standard and ad hoc reporting to core leadership on trends, metrics, initiatives, and development of newly implemented processes. Demonstrates the ability to develop and maintain collaborative relationships with clinician and administrative leadership, support service departments, and community members. Exercises good judgment in escalating complex issues to leadership. Models excellent customer service skills and take initiative to meet the needs of all to ensure customer focus and a positive experience. Must be able to work on multiple daily tasks with efficiency, confidentiality, and high-quality accuracy while handling multiple internal and external customer communications.

**Qualifications**

Bachelor's Degree required with an emphasis in healthcare, human resources, business, communications, public relations or related field.

Minimum of three years of experience in healthcare, human resources, customer services, communications, provider services, administrative support, credentialing, or business required.

**Benefits**

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

**Req Number:** R-0260386
**Job Function:** General Administration
**Featured:** No

About the Company

S

Sanford Health