Clinical / Technical Education Coordinator

POSITION SUMMARY:

The Clinical/Technical Education Coordinator, under the direction of the Director of Information Technology and the Director of Human Resources, serves as an integral member of the CCI training and development team. The clinical education coordinator provides leadership, expertise, and services within the areas of technical clinical education (EHR), workflow standardization, and professional development. The position is responsible for developing, implementing, instructing, and managing a broad variety of educational services that facilitate the delivery of high-quality care and contribute to the professional development of CCI's staff.

As a member of the health center's integrated team, the Clinical/Technical Education Coordinator fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES to assure the provision of high-quality, patient-centered, coordinated patient care:

Technical

• Develops, updates, and implements provider onboarding competencies in the EHR, policies and procedures, team-based care, and administrative tasks.
• Shadows new providers during onboarding to instruct and coach them on EHR utilization and best practices
• Serves as the medical EHR super user and participates in all training that is necessary for the highest functionality of the EHR.
• Leads the clinical EHR upgrades and ensures that all medical teams are trained in advance of the changes.
• Provides consultative services and expertise to support the design and implementation of effective technical health center-based educational programs that support the unique practice specialty and environment of individual health centers and facilitate staff involvement.
• Identifies strategies to assure staff competence with respect to the electronic medical record, new technology or practice innovations, and to facilitate changes in practice or technology to improve outcomes.
• Delivers a wide variety of employee development and technical subject matter areas training to CCI employees (e.g. eCW, etc.) specialized computer software utilization and agency program objectives and procedures.

Administrative

• Assesses educational and technical professional development needs within the clinical care team based on the scope of practice, development level, and identified career goals of staff.
• In collaboration with the training and development team, designs, implements and evaluates educational programs and onboarding materials to meet identified needs, assure technical clinical competency of staff, and support the delivery of high-quality training programs.
• Designs and delivers training programs using multiple means of delivery; develops course materials, program/course objectives and formats, handouts, etc.
• Develops, implements, interprets and recommends changes in training program policies and procedures.
• Reviews and evaluates effectiveness of course content, training materials and records, program objectives, procedures, instruction, equipment; develops, recommends and implements modifications; evaluates and writes effectiveness reports.
• Establishes and fosters professional relationships with trainees, allowing them to be active in their learning.
• Evaluates trainees progress and achievement, engages in ongoing conversations for monitoring and development and follows-up with supervisor at the completion of training.
• Sets the highest possible example in conduct, temperament, punctuality, and standards of work.
• Serve as a role model and resource to all care team members, adhering closely to policies and procedures, practicing the highest standards of performance, answering questions in an informative and clear manner.
• Identifies unique and creative ways to provide learning experiences, assure accessibility and availability of clinical educational programs to staff.
• Designs and maintains evaluation strategies to monitor program effectiveness, assess needs and perceptions, and determine the long-term impact of educational interventions.
• Consistently seeks avenues for self-education to broaden knowledge base and maintain compliance with evidence-based practice.
• Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner.
• Works within the policies and procedures of CCI Health Services Inc.
• Performs other duties determined as necessary by the Director of Information Technology, Director of Human Resources and other CCI leadership.

MINIMUM QUALIFICATIONS:

• Proficiency in all Microsoft Office Programs
• In-depth knowledge of adult learning styles
• Demonstrated knowledge of learning Management System
• Demonstrated ability to utilize varied multimedia tools, including Captivate, Articulate, Storyline, etc.
• Working familiarity with eCW.
• Experience working in community health care setting preferable.
• A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential.
• Written and oral fluency in English required, Bilingual, Spanish a plus.

WORKING CONDITIONS:

• Working on-site is an essential duty for the job \u2013 with opportunity for a limited hybrid work schedule.
• This position requires travel between CCI sites as needed.
• Work under stressful conditions within a controlled, enclosed environment daily. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.
• ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
• OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

Why work at CCI?

• Extensive benefits plan
• Generous PTO Plan
• 403B Retirement Plan + Employer match up to 4%
• Tuition Reimbursement Opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under the Federal Tort Claims Act.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.