Clinical Systems Specialist

Clinical Systems Specialist

The Clinical Systems Specialist supports the day-to-day performance, optimization, and adoption of evolvedMD's clinical technology ecosystem. This role works closely with the Director of Clinical Operations and cross-functional partners to ensure clinical systems are functioning effectively, supporting clinical workflows, and enabling high-quality, efficient patient care. This is an execution-focused role ideal for a self-driven, detail-oriented individual who is eager to learn, problem-solve, and grow within clinical operations and healthcare technology

Location 

This position is based out of evolvedMD's corporate headquarters in Scottsdale, Arizona, with a hybrid work schedule.

Compensation

• First year compensation $68,000 to $78,000 annually (DOE) 
• Metric driven bonuses
• $1,200annual technology allowance
• 401(k) company match up to 3%

Key Responsibilities

Clinical Systems Support & Optimization

• Provide day-to-day triaging support across clinical technology platforms, troubleshoot system issues, escalate when needed, and ensure timely resolution.
• Assist in system configuration updates, testing, and releases while monitoring system performance and identifying opportunities for workflow improvement.

Workflow & Operational Support

• Partner with Clinical Operations to ensure systems align with clinical workflows and operational standards.
• Help maintain standardized processes across markets to reduce variation and support consistent operational execution.

Training & Adoption

• Support onboarding and training of clinical and operational staff on systems and tools, including development of basic training materials, guides, and documentation.
• Act as a resource for system-related questions and day-to-day usage support to promote adoption and effective tool utilization.

Cross-Functional Coordination

• Collaborate with Clinical Operations, IT, BI/Analytics, and external vendors to support system updates, issue resolution, and ongoing improvements.
• Translate basic operational needs into system-related tasks or requirements and help coordinate.

Competencies

• Technical Aptitude: Learns new systems quickly, applies sound judgment in troubleshooting, and adapts comfortably to evolving healthcare technology tools.
• Operational Discipline: Demonstrates strong organization, attention to detail, and follow-through in managing tasks, updates, and system-related support requests.
• Collaboration: Works effectively across clinical, operational, and technical teams and builds productive relationships with internal partners and external vendors.
• Communication: Communicates clearly and professionally, translating system issues and needs into practical next steps for different audiences.
• Initiative & Learning Agility: Takes ownership, seeks opportunities to improve workflows, and thrives in a growth-stage environment with evolving priorities.

Qualifications

• Bachelor's degree or equivalent experience in healthcare administration, health informatics, information systems, or related field.
• 1–3 years of experience in healthcare operations, clinical support, health IT, or a systems-related role.
• Strong problem-solving and critical thinking skills with a natural curiosity for learning new systems.
• High attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Experience with EHR systems or healthcare technology platforms preferred.
• Familiarity with clinical workflows, care coordination models, or collaborative care environments a plus.
• Excellent communication skills with the ability to work effectively across clinical, operational, and technical teams.
• Self-starter mentality—takes initiative, follows through without heavy oversight, and thrives in ambiguity.
• Comfortable operating in a growth-stage organization where adaptability and resourcefulness are essential.

Reports To

This position reports to evolvedMD's Director of Clinical Operations.