Clinical Systems Product Manager

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

• Strive to apply an equity lens to all our work.
• Reduce health disparities.
• Create an equitable work environment.

About the Role

The Clinical Systems Product Manager owns the delivery, backlog, and quality of enterprise clinical platforms and services that support clinical, operational, and data workflows. Serving as the primary bridge between business stakeholders, clinical partners, and technical delivery teams, this role ensures work is clearly defined, prioritized, and delivered in alignment with organizational goals. The Product Manager is accountable for translating complex clinical and business needs into executable work and ensuring high quality, reliable delivery of clinical integration and system capabilities in a regulated healthcare environment.

To be successful in this role, you:

• Have a minimum of five (5) years of progressive experience in product ownership, business analysis, or IT delivery roles supporting complex enterprise systems.
• Have a minimum of four (4) years of direct experience as a Product Manager or in an equivalent delivery-accountable role, including ownership of backlog management, Agile execution, User Acceptance Testing (UAT), and release delivery.
• Demonstrate success working within Agile/Scrum delivery environments, including backlog prioritization, story writing with clear acceptance criteria, sprint planning and execution, and continuous improvement through retrospectives.
• Bring experience supporting clinical integration systems, healthcare IT platforms, or regulated environments, with familiarity in data integration or interoperability concepts. (Healthcare or payer experience preferred.)

Essential functions and Roles and Responsibilities:

• Serve as product owner and primary point of contact for assigned clinical systems, managing backlog prioritization and alignment to objectives while fostering strong cross-functional and vendor partnerships.
• Translate business and clinical needs into clear product deliverables (e.g., epics, user stories, acceptance criteria, and release plans) that enable predictable delivery.
• Lead Agile delivery execution with Technical Program Managers and delivery teams, overseeing planning, coordination, progress tracking, and retrospectives, while ensuring alignment to scope, schedule, and quality commitments and proactively managing risks, dependencies, and escalations.
• Lead UAT and release readiness activities, ensuring solutions meet quality and operational standards while coordinating approvals, deployments, and post-release communications with key stakeholders
• Communicate product status, delivery metrics, risks, and key decisions clearly to leadership and governance forums.
• Own end-to-end product quality, documentation, and enablement, ensuring solutions align with enterprise standards, clinical workflows, and integration best practices.
• Define and track delivery and performance metrics and use data and feedback to drive continuous improvement.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Knowledge and understanding of healthcare IT environments, including clinical integration systems, population health platforms, and the interaction of clinical, operational, and data workflows.
• Ability to translate complex business and clinical needs into prioritized product deliverables, including epics, user stories, acceptance criteria, and release plans that support predictable delivery.
• Knowledge of enterprise delivery and release management practices, including UAT coordination, change control, deployment readiness, and quality assurance in production environments.
• Ability to identify delivery risks, dependencies, and constraints early and drive appropriate mitigation strategies or escalation to protect delivery and operational outcomes.
• Ability to collaborate across business, clinical, technical, and vendor teams; manage expectations; facilitate tradeoff discussions; and communicate status, risks, and decisions clearly.
• Ability to make informed prioritization and delivery decisions using data, delivery metrics, business impact, and system constraints.
• Ability to operate independently with high accountability for delivery outcomes, manage multiple concurrent workstreams in a fast-paced, matrixed, and regulated environment, and navigate ambiguity while maintaining structure and focus.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 70E and has a 10% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty pay.

Sensory/Physical/Mental Requirements:

Sensory*:

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical*:

• Extended periods of sitting, computer use, talking and possibly standing.
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion.
• Frequent torso/back static position; occasional stooping, bending, and twisting.
• Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.
• The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.