Clinical Systems & Applications Administrator II (Dental Imaging)

UTHealth Houston is seeking a Clinical Systems & Applications Administrator II to provide advanced system support for imaging applications in our School of Dentistry and related clinics. The challenges in the environment include integrating numerous systems, so you should have a strong grasp of problem-solving and integration. This revolves around multiple PACS (Picture Archiving and Communication Systems), imaging, and digital dentistry systems in an enterprise environment. Applicants with experience in PACS administration will be preferred. The Clinical Systems & Applications Administrator II ensures that system changes follow change-management procedures and protocols, creates and maintains documentation for all assigned applications, and develops and executes testing plans for supported applications. These programs are supported by a vendor, but the Clinical Systems and Applications Administrator II often has to find solutions creatively. You will be responsible for account management when needed and also providing on-site technical support throughout the day. 

This is an on-site role. You will be working at our School of Dentistry location and providing support in-person. Ideally, you will have three years of imaging application support, including PACS, medical imaging, or radiology. You will be asked to be very technical and support the staff with complex issues.

What we do here changes the world. UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Key Accountabilities:

• Create Electronic Health Record (EHR) accounts; track and troubleshoot simple imaging and some Epic integration issues; merge patient records in the Electronic Medical Record (EMR) system; and remediate advanced ConnectR, Rhapsody, and other interface errors.
• Solicit feedback and guidance on best practices from senior analysts, implementing processes as agreed upon by all parties.
• Gather and translate end-user requirements and issues into application solutions that satisfy the customer's needs.
• Provide in-depth support, development, and maintenance of functional and technical business processes for the Practice Management (PM), EHR, and imaging systems.
• Participate in IT build, implementation, upgrades, training, and support activities for full life cycle system deployment, and for new clinics/providers added to existing practices.
• Provide proactive resolution of issues, responding to customer requests and changes while on site, working with healthcare providers.
• Responsible for documenting and updating existing material for reference needs.
• Performs other duties as assigned.

Minimum Education:

Bachelor's Degree in computer science or related field required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

3 years of experience in clinical applications support, including Digital Imaging and Communications in Medicine (DICOM), Picture Archiving and Communication Systems (PACS), and related infrastructure, as well as experience working in a clinic setting, required. Experience with Epic preferred

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.