Clinical Systems Analyst (Associate, Mid, Senior)

Entity: Corporate Services
Department: IS - Medical Decision Support
Location: 3535 Market Street, Philadelphia, PA
Hours: M-F, 8 hr. days, hybrid 
(The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete)

This position is posted at 3 levels based on experience:

• Associate level
• Mid-level
• Senior-level

Candidates will be aligned to the appropriate level based on experience and qualifications.

Associate Clinical Systems Analyst:

Position Summary:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Associate Clinical Systems Analyst is responsible for assisting with analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System. The incumbent would work closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. The Associate Clinical Systems Analyst is responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications 
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
•  Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects 
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
•  Participates in process to define and document user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications 
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols 
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education and Experience:

• H.S. Diploma/GED and 4+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience is required.

Or

• Associate's degree and 3+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred.

Or

• Bachelor's degree and 1+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred. 

Clinical Systems Analyst 

Position Summary:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with various systems and EHRs at Penn Medicine. The Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

 Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications 
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes. 
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications 
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects 
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor. 
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications 
•  Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education and Experience:

• H.S. Diploma/GED and 6+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience is required.

Or

• Associate's degree and 5+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred.

Or

• Bachelor's degree and 3+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred. 

Senior Clinical Systems Analyst 

Position Summary:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Senior Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. They provide guidance and serve as a resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance, and data integrity. Senior Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

 Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications 
• Proactively performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes. 
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications 
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects 
• Facilitates relationships between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders’ workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor. 
• Defines and documents user requirements, system scope, and roadmap for future enhancements. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications 
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education and Experience:

• H.S. Diploma/GED and 8+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience is required.

Or

• Associate's degree and 7+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred.

Or

• Bachelor's degree and 5+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation is preferred. 

Addendum:

In addition to the outlined responsibilities and prerequisites for the role, this addendum aims to provide further detail and context regarding the technical requirements and expectations for the position: