Clinical Support Medical Assistant, Navigation Center

Cottage Health seeks a Clinical Support Medical Assistant, Navigation Center for their CH Navigation Center department responsible for telephone assessment of patient's needs under the direction of Cottage Navigation Center Leadership. Assists the clinical support nurse''s and Navigator Specialists and Leads in the day-to-day call center functions to aid in exceptional patient experience.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

If you''re already a Cottage Health employee, please apply on this link only.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: Graduate of an accredited Medical Assistant program or 1 year of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum: Certified Medical Assistant in the state of California within 18 months of hire or transfer.
• Preferred: California State Certified Medical Assistant.

Technical Requirements:

• Minimum: Knowledge of clinical practices and medical terminology, Ability to understand use, function, interpret, document and keep records. Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records.
• Preferred: Experience with Epic and CRM.

Years of Related Work Experience:

• Minimum: 1 year of medical assistant experience in a clinic setting.
• Preferred: Minimum of 3 years of medical scribe experience in a clinic or hospital setting. Experience using call center phone systems.