Job Description
Clinical Support Manager Position Summary
The People Manager is responsible for leading and developing the veterinary hospitals Veterinary Assistants VAs and Patient Care Assistants while supporting hospital operations. This role ensures the care team is well-trained, supported, and aligned with the hospitals standards for patient care and client service while also maintaining efficient inventory management and cost control for all medical and operational supplies.
Key Responsibilities
• Team Leadership & Management Supervise, mentor, and evaluate all Veterinary Assistants and Patient Care Assistants. Schedule staff to ensure adequate coverage across shifts and departments. Conduct regular coaching sessions, performance reviews, and team meetings. Foster a positive work culture emphasizing teamwork, accountability, and compassionate care.
• Patient Care & Workflow Oversight Ensure VAs and PCAs follow hospital protocols for patient handling, restraint, cleaning, and assisting with procedures. Work closely with veterinarians and technicians to coordinate patient flow and maintain timely care. Monitor quality of patient care and address performance or procedural issues promptly.
• Training & Development Develop and oversee onboarding programs for new VAs and PCAs. Provide ongoing skills training, cross-training, and continuing education opportunities. Keep staff informed of changes in hospital policies, equipment, and procedures.
• Communication & Collaboration Serve as the liaison between the care team, technicians, veterinarians, and hospital leadership. Ensure smooth communication regarding patient needs, workload distribution, and operational updates. Collaborate with leadership on budget planning related to staffing and supplies.
Experience & Qualifications
Minimum of 3-5 years of experience as a Veterinary Assistant or Technician. Leadership or supervisory responsibility preferred. Strong working knowledge of veterinary assistant and patient care assistant workflows, including patient handling, restraint, sanitation, and procedural support. Demonstrated experience in team leadership, coaching, and performance management. Proven ability to develop and implement training programs. Excellent communication, organization, and problem-solving skills. Ability to thrive in a fast-paced team-oriented setting while maintaining a high standard of patient care and client service. Familiarity with veterinary practice management software and basic operational reporting preferred.
Benefits
Competitive compensation based on experience. Comprehensive benefits package including medical, dental, and vision insurance. Paid time off, PTO, and paid holidays. Continuing education and professional development opportunities. Employee discounts on veterinary services and products. Supportive leadership team with opportunities for career growth and advancement. A collaborative mission-driven workplace focused on compassionate patient care and team well-being.
Required Schedule Four 10-hour days, Wednesday through Saturday, 7am - 5pm hours may vary.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, were on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way.
Our network of 1000 hospitals connects them to a community of professionals who share their passion, so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.
At NVA, were committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Heres what to expect when interacting with us:
• Well always reach out via verified LinkedIn profiles or emails ending in nva.com. • All job opportunities and applications are hosted on our official careers site, careers.nva.com. • There is no cost or confidential information required to apply or be considered for a position.
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com.
Thank you for exploring opportunities at NVA.
NVA offers a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off, including sick time, for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.
For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorados Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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