Clinical Support Coordinator

HCA Healthcare

Derry, NH

JOB DETAILS
SKILLS
Acute Care, Banking Services, Basic Cardiac Life Support (BCLS), Behavioral Health, Best Practices, Cardiology, Clinical Support, Coaching, Communication Skills, Community Health, Finance, Flexible Spending Accounts, Healthcare, Hospital, Identify Issues, Leadership, Maintain Compliance, Mentoring, Needs Assessment, Nursing, Organizational Skills, Patient Assessment, Patient Care, Performance Analysis, Performance Reviews, Policy Development, Prescription Drugs, Procedure Development, Quality of Care, Registered Nurse (RN), Regulatory Requirements, Safety/Work Safety, Stock Purchase Plans, Team Player, Telemedicine, Training/Teaching, Treatment Evaluation
LOCATION
Derry, NH
POSTED
7 days ago

As the nation’s largest private employer of Registered Nurses, we’re honored by the trust of over 100,000 nurses and committed to supporting safe, high-quality care for which they can practice. That’s why more than 80% of our hospitals earn an A or B Leapfrog safety grade, rank in the top 5% nationally for patient outcomes through Health Grades, or are recognized as Magnet or Pathway to Excellence facilities. Join us!  


Shifts will vary (days and evenings) and will require occasional weekends. Will assist with Plaistow FSER as well.

Job Summary and Qualifications

The Clinical Support Coordinator supports high quality, patient-centered care by directing and providing feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Coordinator supports multiple units, providing direction, education, and accountability on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements. ​

Major Responsibilities:

​​​​​​​Quality

​Performs rounds on each nursing unit, continuously observing, evaluating and assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.

​Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.

​Provides feedback and mentoring on patient assessments and care planning.

​Provides assistance with performing or troubleshooting specific skills.

​Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.

​Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.

​Fosters teamwork and contributes to achievement of team goals.

​Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.

​Shares knowledge/expertise and assists co-workers.

​Service

​Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.

​Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.

​Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.

​Directs and ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.

​Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.

​Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.

​Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

​People

​Serves as a mentor and direct support for nursing colleagues.

​Fosters teamwork and contributes to the achievement of team goals.

​Provides input and recommendations for discipline for those nurses within the scope of support.

​Provides input and participates in performance evaluations for those nurses within the scope of support.

​Growth

​Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.

​Encourages physician engagement by elevating care of the workforce and mitigating escalations.

​Finance

​Assumes personal accountability for work time.

​Other

​​​​​​​

​Performs other duties as assigned.

​​​​​​​

​Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.” 

What qualifications you will need:
    • Preceptor must be obtained within 90 days of employment start date
    • (RN) Registered Nurse for state of NH or valid compact state licensure
    • Bachelors Degree in Nursing required; Masters preferred.
    • 2 years experience as an RN required
    • 1 year leadership experience preferred
    • 1 year preceptor experience preferred
    • Basic Cardiac Life Support must be obtained within 30 days of employment start date
    • Advanced Cardiac Life Spt must be obtained within 30 days of employment start date

Benefits

Parkland Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Grow your career where your work truly matters—at Parkland Medical Center.

Located in Derry, NH, Parkland is an 86-bed regional acute-care hospital and a designated Level III Trauma Center, delivering high-quality care to the community with compassion and innovation. As part of HCA Healthcare’s trusted network, you’ll be connected to Catholic Medical Center in Manchester, Portsmouth Regional Hospital in Portsmouth, Frisbie Memorial Hospital in Rochester, three freestanding ERs, and more than 70 care sites across New Hampshire.

With nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—HCA Healthcare offers a supportive, team-oriented environment where your contributions are valued, your growth is encouraged, and your impact is felt every day. Join us and be part of something bigger.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Clinical Support Coordinator opening. Submit your application today and help advance the practice of nursing.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

H

HCA Healthcare

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.

And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1968
WEBSITE
http://hcahealthcare.com/