Behavioral Health, Clinical Practices/Protocols, Corporate Policies, Documentation, Healthcare, Identify Issues, Knowledge Base, Maintain Compliance, Medical Coding, Performance Analysis, Performance Management, Policy Development, Policy Implementation, Presentation/Verbal Skills, Procedure Development, Procedure Implementation, Product/Service Launch, Psychiatry and Mental Health, Quality Metrics, Quality of Care, Regulatory Compliance, Reporting Skills, Root Cause Analysis, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Usability Engineering
Life at aptihealth
aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. Youll join a mission-driven team thats curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. Were proud to be named one of the worlds top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, were building a better, more accessible future for mental health.
What We Offer
- The chance to make life better for millions of people
- Smart, supportive colleagues who care about what they do
- A place where new ideas quickly turn into real results
- A culture that values curiosity, collaboration, and inclusion
- A team built on trust, accountability, and continuous learning
- Flexible working hours
The Role
As Clinical Supervisor, you will be the first-line supervisor to a team of Behavioral Health Specialists (BHS), Intake Specialists and Prescribers. You will provide direction regarding daily job responsibilities including scheduling expectations, utilization targets, proper close-out of sessions, and act as a resource for all other day-to-day questions. You will provide training to new hires and employees as needed, and assert deadlines for routine tasks. You will ensure all staff understand and comply with company policy, and act as a spokesperson for your team to propose ideas to the Medical Group Management team.
You will track team performance and provide reports on productivity, quality, and NPI metrics. As Clinical Supervisor, you will ensure adherence to employee daily operational tasks so clinicians can focus on providing the highest level of care, the aptihealth standard.
Responsibilities
- Train new hires on Company policy, procedure, and clinical protocols, act as first-line resource for employee questions regarding the same.
- Contribute to clinical knowledgebase and training resources
- Liaise with Medical Group Management team regarding BHS, Intake Specialist or Prescriber concerns; identify problem areas, investigate root cause and propose solutions
- Liaise with Medical Group Management and Product teams to ensure smooth operation, act as spokesperson for team, articulating enhancements to improve platform performance and usability
- Ensure proper coding & documentation of patient billable transactions
- Provide complex case coordination
- Manage patient panels and appropriate spread of patients across team
- Contribute to development of policy & procedure, implement and enforce policy & procedure
- Ensure Provider understanding and compliance with current healthcare regulations, medical laws and highest ethical standards