Clinical Supervisor (Associate or Independent Licensure) (Tucson)

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For over 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: www.ccs-soaz.org.

OVERVIEW

The Clinical Supervisor serves as a critical point of coordination between the behavioral health outpatient center, referral sources, community partners, and clients. This role oversees and facilitates smooth client admissions, transfers, and referrals, ensuring timely access to appropriate services. The Clinical Supervisor also provides clinical consultation, supports case coordination, and promotes effective communication between clinical teams and external stakeholders. Additionally, this position ensures that clinical staff meet established productivity benchmarks and operate within budget parameters, supporting the overall financial and operational goals of the program. Position may from time to time be stressful and require a high demand of performance. May perform other tasks as assigned.

ESSENTIAL FUNCTIONS

• Collaborates closely with both operations and clinical staff to ensure that staff productivity expectations are consistently met across all housing-related behavioral health programs.
• Maintains flexibility to carry a clinical caseload as needed, providing direct services such as assessments, individual or group counseling, and crisis intervention to ensure continuity of care. This includes temporarily covering service delivery gaps caused by staff vacancies, extended leave, or other short-term disruptions in clinical staffing.
• Provides ongoing clinical consultation, case review, and guidance to support direct service staff in meeting service delivery benchmarks and improving client outcomes.
• Oversees and ensures all clients are promptly screened for Medicaid eligibility upon intake and at regular intervals during service delivery. Facilitates coordination with case managers, eligibility specialists, and enrollment partners to verify coverage status and assist clients in initiating or completing Medicaid enrollment, ensuring access to services and alignment with agency billing and reimbursement protocols.
• Serves as primary contact for incoming referrals and inquiries, providing clinical screening and coordination to determine service eligibility and appropriate program placement.
• Collaborates with referral departments to gather pertinent clinical and psychosocial information for client admissions.
• Coordinates and facilitates intake process for clients entering outpatient behavioral health services ensuring that the initial assessment is completed within 48 hours of admission. Maintains ongoing communication with referring departments, ensuring timely updates on client status, service engagement, and discharge planning as appropriate.
• Assigns new referrals to the treatment team, based on needs identified during the intake assessment.
• Monitors caseloads to ensure appropriate service delivery and volume to provide appropriate clinical care.
• Provides clinical consultation and support to internal staff regarding client care coordination, service referrals, and community resource connections.
• Supports crisis triage processes by assisting with client risk assessment and facilitating appropriate referrals for higher levels of care when necessary.
• Participates in interdisciplinary team meetings, treatment planning discussions, and quality improvement activities.
• Maintains accurate and timely documentation in accordance with agency, payer, and regulatory standards.
• Develops and maintains collaborative relationships with internal departments, community partners, healthcare systems, and social service agencies to enhance care coordination and service accessibility.
• Serves as a liaison between clinical staff and administrative leadership, promoting effective communication and operational efficiency.
• Ensures adherence to ethical standards and confidentiality regulations in accordance with HIPAA and professional licensing requirements.
• Assists with outreach and networking efforts to promote agency services and referral partnerships.

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources.

• Master's Degree in social work, counseling, psychology, or related field.
• Active, unrestricted license (Associate or Independent) with the Arizona Board of Behavioral Health Examiners.
• Minimum of 2 years of experience in behavioral health, care coordination, case management, or clinical outreach.
• Minimum of one (1) year of experience in a supervisory or leadership role within a behavioral health, social services, or healthcare setting. This experience should demonstrate the ability to provide clinical oversight, support staff development, monitor performance, and ensure alignment with program goals and regulatory requirements.
• Background in community health and working with homeless population.
• Strong clinical assessment, communication, and interpersonal skills.
• Knowledge of behavioral health systems, community resources, and referral processes.
• Ability to manage multiple priorities in a fast-paced outpatient setting.

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)

WORK ENVIRONMENT

• In office setting with frequent community, referral source, and client interactions.
• Will require occasional travel between sites or to community meetings.

DESIRED QUALIFICATIONS

• Additional years of directly-related experience and/or additional education.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.