SUMMARY
The Clinical Specialist CS is responsible for positively impacting regulatory standards and clinical outcomes of clinics in an assigned geographic region. The CS is also responsible for the training of new employees and current clinical staff. The CS will also be responsible for conducting in-services and review classes ensuring that the clinics have properly trained staff that meet regulatory standards and provide quality patient care. The CS reports directly to the next level of clinical management which may be the Director of Clinical Operations or Vice President of Clinical Operations.
Services
Depending on the region demographics or responsibilities, the CS will provide services including:
• Responsible for overseeing overall clinical operation of assigned clinics from regulatory and growth perspective in accordance with Company goals. • Assist in clinical operational development and transition of new or acquired clinics as needed or requested. • Assess and integrate clinical policy and regulatory requirements in acquired clinics. • Demonstrate effective use of company resources i.e. supplies safety and risk reduction and best support methodologies. • Work with Administrators and regional management toward the achievement of monthly quarterly and annual projections based on clinical outcomes and management objectives. • Perform duties as assigned to meet the patient care or operational needs of assigned clinics.
OUTCOMES
The CS will assist with developing implementing and monitoring of quality of care processes for program regulatory compliance in accordance with Company goals. This includes:
• Ensuring clinical processes in assigned USRC facilities are maintained in accordance to company policy and federal state and local regulations. • Assist with developing implementing and improving quality and productivity goals and measures. • Work with Administrators and regional management to ensure optimal patient care and regulatory compliance. • Remain current with dialysis industry and technology. • Assist with program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics.
OPERATIONAL READINESS
The CS will ensure that assigned clinics are in compliance with all applicable federal state and local laws and regulations. This includes:
• Knowledge of and remain current with federal state local laws and regulations. • Assure that assigned clinics are in compliance with all applicable federal state and local laws and regulations and receive continuing certification from all statutory and regulatory agencies by conducting internal clinical reviews. • Perform duties at all times within limitations established by and in accordance with company policy and procedures applicable state and federal laws and regulations. • Assist Administrators and regional management with necessary Corrective Action Plan development implementation and follow through as required for internal and external surveys. • Provide follow up on any all deficiencies for all audits done internally corporate or externally CMS & state specific. • Assure compliance with required Governing Body meetings monthly CQI meetings and care plan conferences and assures documentation of such through recorded minutes. • Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational performance standards. • Assist with developing implementing and monitoring of clinical education and QAPI policies. • May assist with policy procedure revisions and dissemination of new and revised policies. • Know and understand the function and safe operation of water treatment equipment and related mechanical and electrical systems. • Be familiar with all emergency equipment and emergency operational procedures. • Use appropriate safety measures including personal protective equipment as necessary. • Be familiar with OSHA regulations.
PARTNERSHIPS
The CS will understand lead and promote the Companys mission and philosophy relating to ethics integrity safety corporate responsibility and objectives. This includes:
• Communicating with clinical operations management and regional management on a consistent basis regarding the status of each clinic in the region. • Communicating completion status of Plans of Correction for internal and external surveys to Administrators regional management and clinical operations management. • Maintaining collaborative working relationship with Administrators and regional management. • Partner with Administrators and regional management to ensure clinic needs are met. • Maintaining a positive collaborative relationship with physicians state agencies and the community. • Actively promoting GUEST customer service standards develop effective relationships at all levels of the organization. • Respond effectively to inquiries or concerns.
STAFF DEVELOPMENT RETENTION
The CS will ensure all clinical staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy procedures health care professionals practice acts applicable state and federal laws and regulations. This includes:
• Orienting and mentoring Administrators in the QAPI process outcomes education programs and operational readiness in accordance with USRC practices. • Reviewing IntraLearn assignments and compliance reports communicating results to facility management as needed. • Coordinating and conducting PCT certification review programs CPR certification training if required and ongoing mandatory continuing education. • Providing clinical education of new hires as needed or requested. • Coordinating and conducting charge nurse training and preceptor training programs as directed. • Upholding management goals of corporation by leading staff in team concepts and promoting a team effort. • Effectively communicating expectations accepts accountability and holds others accountable for performance.