The Clinical Services Representative assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.
FMOL Health is a leading healthcare innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology, and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:
• 1,747 Licensed Beds • 65,322 Discharges • 44,592 OR Procedures • 10,827 Full Time Employees • 331,360 Inpatient Days • 1,915 Active Medical Staff • 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics, and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisianas citizens, and serve in Mississippis largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing, and integrated information systems.
Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high-quality care and compassion to all people, especially those most in need.
Special Skills - CPR for healthcare provider through AHA (within 3 months of employment)
Job Specific Duties/Knowledge Requirements
As a Clinical Services Representative, you will be responsible for:
• Assembling charts for new admissions • Appropriately requisitioning labwork, records admission in log book • Assisting nurse as needed with new admit (i.e. take specimens to lab, retrieve supplies, etc.) • Correctly disassembling discharge charts • Preparing unit for peak times by preparing admission packets, transport packets, etc. • Making copies of paperwork needed • Insuring copies are clear • Assisting with patient charges as needed for equipment, procedures, etc. • Insuring admission log book remains accurate with admits, PKU entry dates, discharge dates entered • Keeping midnight census sheet accurate and up to date • Assisting in maintaining NICU equipment • Cleans isolettes, warmers, and cribs appropriately and promptly • Completing requisitions for broken equipment • Notifying director of needed supplies or equipment, etc. • Ordering routine stock supplies in a cost-effective manner • Stocks supplies at bedside in appropriate areas • Contributes to the overall cleanliness of the unit • Notifying nurse of any lab/X-ray results prior to filing records on chart • Ensuring PKUs are mailed promptly to State Office • Record date each are mailed in PKU logbook • Competent in performing OAE screening under the direction of the audiologist • Observes security procedures for newborns • Protects department from outsiders • Greets visitors courteously • Directs traffic flow, notifies nurses of parents arriving for visits • Answers telephone courteously and directs call to appropriate personnel • Assists physicians and other healthcare professions as needed • Assists as requested during an emergency situation
Conduct and Communication Skills
As a Clinical Services Representative, you will be expected to:
• Observe and enforce department/hospital policy concerning no smoking, telephone usage, dress code, and other rules governing conduct while at work • Appropriately identify self to others (i.e. patients, patients family, staff, physicians, etc.) • Accept responsibility for action and omissions • Be responsive to identified need for change • Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays) • Report to department on time and prepared to begin assigned duties • Provide proper notification and advance notice for absence or tardiness and take corrective action to prevent recurrences • Support and encourage a harmonious working relationship within the department, other disciplines, and departments • Promote an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital • Motivate staff in a positive manner • Self-motivated; performs job duties utilizing effective time management • Seeks additional work as time permits • Seeks guidance about questionable or uncertain situations • Demonstrates cost-conscious attitude toward staffing, supplies, and departmental function • Obtains and uses information to improve patient outcomes and individual and hospital performance • Maintains interdepartmental communication through utilization of available resources • Follows established hospital guidelines with regards to appropriate access of information • Utilizes hospital and/or departmental manuals appropriately (i.e. Safety Manual, MSDS Manual, Policy & Procedure Manuals, etc.) • Respects each patients rights and conducts business relationships with patients and the public in an ethical manner (i.e. confidentiality, privacy, security, preferences, etc.) • Reflects the hospitals values and a sensitivity to the hospitals ethical and compliance principles in daily activities • Able to institute and follow policy and procedures as related to ethical issues • Follows appropriate channels of communication to effectively express ideas, issues, concerns, suggestions, and questions
Professional Development
As a Clinical Services Representative, you will be expected to:
• Attend required in-services • Attend and participate in a minimum of 3/4ths of departmental meetings • Meet hospital-wide and department-specific educational requirements • Participate in hospital-wide and department-specific Performance Improvement projects • Make suggestions to improve department or hospital-wide performance • Identify self or department improvement needs and seek appropriate resources • Maintain a safe, functional, and effective environment for patients, staff members, and other individuals in the hospital • Respond to Emergency Preparedness Plan according to hospital policy (i.e. Code Blue, Code Red, Code White, etc.) • Knowledgeable of location and use of emergency response equipment (i.e. fire extinguishers, fire alarms, crash carts, etc.) • Maintain a safe and orderly work area • Cleans equipment as needed • Maintain equipment in safe and proper working condition through correct use and appropriate notification of malfunction • When indicated, completes occurrence reports in a timely manner • Applies appropriate ergonomic principles to reduce the potential for job-related injuries • Can implement all policies and procedures to identify and reduce the risks of acquiring and transmitting infections among patients, employees, and others • Maintains a current Employee Health screening status as per hospital policy