Clinical Services Navigator - St Jude Affiliate

St. Jude Affiliate Clinic at Novant Health Hemby Children's Hospital is seeking a full-time Clinical Services Navigator!

Work Schedule: Monday-Friday 8:00am-5:00pm

This role serves as the primary liaison between pediatric patients and their medical team, acting as both patient advocate and trusted point of support. The RN will collaborate closely with the  Hemophilia Treatment Center (HTC) team, providers, and pharmacists to ensure seamless coordination of care for a specialized patient population. Responsibilities include triaging patient calls, delivering comprehensive patient and family education, and coordinating annual visits, including preparation of required materials and assistance with school and sports paperwork. The team is seeking a highly organized Registered Nurse who can work independently and brings deep expertise in pediatric hematology to ensure continuity of care and exceptional patient experiences.

• Education: 4 Year / Bachelors Degree Required.
• Experience: Three to five years of nursing experience, required. Two years of experience in care of targeted patient population; experience in a broad range of clinical situations or settings, preferred.
  
• Licensure/Certification: RN, required.
• Additional Skills/Requirements (required): Ability to successfully complete generic and department-specific skills validation and competency testing.

Job responsibilities include:

• Collaborate with the HTC team to support coordinated patient care
• Coordinate care and communication with providers and pharmacists
• Triage incoming calls for the designated patient population
• Provide patient education tailored to population-specific needs
• Coordinate annual patient visits, including preparation and distribution of materials
• Assist patients and families with completing paperwork for school and sports participation
• Ensure timely follow‑up and continuity of care through effective coordination practices