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Clinical - Problem Resolution Coordinator

Mindlance

Lenexa, KS

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JOB DETAILS
SKILLS
Background Investigation, Banking Services, Clinical Laboratory, Computer Skills, Data Analysis, Diversity, Documentation, Identify Issues, Instrumentation, Interpersonal Skills, Laboratory Information Management System (LIMS), Medical Terminology, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Production Systems, Public/Media/Press/Analyst Relations, Safety Compliance, Sales Management, Sample/Specimen Processing, Software Testing, Specimens/Samples, Technical Research, Test Automation, Test Lab
LOCATION
Lenexa, KS
POSTED
1 day ago
Description/Comment: Basic Purpose:
The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Duties and Responsibilities:
" Review Test in question orders from physicians
" Handles specimens for retrieval, banking, add-ons, pending lists
" Data analysis
" Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
" Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

Qualifications:

Education:
Associates degree required, BS preferred

Work Experience:
" Medical background preferred which includes medical terminology applicable to a clinical laboratory
" Previous data/analytics experience
Physical and Mental Requirements:
" Able to sit or stand for long periods
" Works in a biohazard environment, practicing good safety habits
" Handles multiple tasks and works in a fast paced, production environment

Other:
" PC skills in Excel and Word applications with ability to extract and analyze data
" Maintains composure while working under pressure
" Reflects good judgment at all times when determining what action to take when resolving problems
" Adheres to CLIENT core values, safety and compliance policies and procedures
" Demonstrates strong interpersonal skills that foster a positive environment
" Demonstrates flexibility and be able to change.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team.

Offer of Employment Process

When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client specific documents the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate's start date the associate will receive starting instructions from the account management team.

About the Company

M

Mindlance