Position Summary Florida Medical Clinic Orlando Health Position Title: Clinical Practice Supervisor Department: Internal Medicine Status: Full Time - Monday -Friday, 8:00 AM to 5:00 PM. Location: Zephyhills, FL Position Summary: The Clinical Practice Supervisor has operational and clinical supervisory responsibility and is responsible for overseeing the daily operations of the clinical staff within the department. Why is Florida Medical Clinic Orlando Health your best place to work? - Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. - Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs. - Financial & Retirement - Up to 5% employer match on retirement contributions. - Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options. - Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance Responsibilities Essential Functions • The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling and business-related reporting and functions. • Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members. • Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager. • Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization. • Manages operations to provide physician clients with the most efficient and cost-effective clinical operation. • Schedule's staffing to meet changing workload needs. • Identifies training needs for team members and facilitates development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs. • Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department. • Able to analyze medical records and documentation and identify problem areas. • Able to collaborate effectively with physicians and administrative staff. • Assist physician(s) with creation of strategies for efficiency and growth of the practice. • Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development. • Proficient in word processing, spreadsheet development, and presentation skills required. • Strong interpersonal, customer service, and supervisory skills required. • Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Educates and supervises clinical and non-clinical staff. • Provides necessary documentation relating to policies and procedures. • Maintains confidentiality of data and information. • Functions as a member of the medial office management team. • Knowledge of medical practice protocols and standards. • Skilled in documentation of patient care including reviewing for accuracy and completeness. • Other clinical tasks/duties as needed Qualifications Education/Training High school graduate or equivalent. Successful completion of Medical Assistant training from an approved technical school required or above. Licensure/Certification Maintains current BLS Healthcare Provider Certification - and maintains current certification by one of the following agencies: • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org) • Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com) • Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) (www.nhanow.com) • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com) Experience Two (2) years of related experience required. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
Education/Training High school graduate or equivalent. Successful completion of Medical Assistant training from an approved technical school required or above. Licensure/Certification Maintains current BLS Healthcare Provider Certification - and maintains current certification by one of the following agencies: • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org) • Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com) • Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) (www.nhanow.com) • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com) Experience Two (2) years of related experience required. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
Essential Functions • The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling and business-related reporting and functions. • Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members. • Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager. • Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization. • Manages operations to provide physician clients with the most efficient and cost-effective clinical operation. • Schedule's staffing to meet changing workload needs. • Identifies training needs for team members and facilitates development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs. • Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department. • Able to analyze medical records and documentation and identify problem areas. • Able to collaborate effectively with physicians and administrative staff. • Assist physician(s) with creation of strategies for efficiency and growth of the practice. • Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development. • Proficient in word processing, spreadsheet development, and presentation skills required. • Strong interpersonal, customer service, and supervisory skills required. • Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Educates and supervises clinical and non-clinical staff. • Provides necessary documentation relating to policies and procedures. • Maintains confidentiality of data and information. • Functions as a member of the medial office management team. • Knowledge of medical practice protocols and standards. • Skilled in documentation of patient care including reviewing for accuracy and completeness. • Other clinical tasks/duties as needed