Scheduled Hours
Position Summary
Job Description
Primary Duties & Responsibilities:
• Manage clinical operations of multiple sub-specialty pediatric clinics within the department. Work to maintain best business practices and grow services by developing positive relationships and high levels of customer satisfaction. Manage clinical operations of multiple sub-specialty pediatric clinics within the department. Work to maintain best business practices and grow services by developing positive relationships and high levels of customer satisfaction.
• Provide management, direction, and assistance in resolving issues and complaints by staff members, physicians, patients and referring physician offices. Provide management, direction, and assistance in resolving issues and complaints by staff members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost-effective manner. Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost-effective manner.
• Develop and implement performance and quality improvement processes, with an ability to also monitor for effectiveness, in a data driven way. Develop and implement performance and quality improvement processes, with an ability to also monitor for effectiveness, in a data driven way.
• Interface with clinical support services and assure processes for scheduling, registration, and technical training to ensure job knowledge and processes are relevant, effective and efficient. Interface with clinical support services and assure processes for scheduling, registration, and technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Ensure licensing and certifications are up to date/current. May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Ensure licensing and certifications are up to date/current.
• Oversight and approval of supply purchases and educational requests for staff. Oversight and approval of supply purchases and educational requests for staff.
• Develop and implement methods for managing par levels to promote cost containment efforts. Develop and implement methods for managing par levels to promote cost containment efforts.
• Ensure coordination and maintenance of related spaces, equipment and supplies. Ensure coordination and maintenance of related spaces, equipment and supplies.
• Request data and provide reports, perform analysis, and document process to support management and tracking, as required. Request data and provide reports, perform analysis, and document process to support management and tracking, as required.
• Proactively support patient safety at all times and assist with education to educate and reinforce safety related policies, procedures and practices. Proactively support patient safety at all times and assist with education to educate and reinforce safety related policies, procedures and practices.
• Work closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Work closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintain compliance with existing policies and procedures. Maintain compliance with existing policies and procedures.
• Other duties as assigned. Other duties as assigned.
Required Qualifications
Education:
Certifications /Professional Licenses :
Work Experience:
Skills:
Drivers License:
More About This Job
Required Qualifications:
• Basic Life Support certification must be obtained within one month of hire date. • Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education:
Certifications /Professional Licenses :
Work Experience:
Skills:
Grade
Salary Range
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
Benefits Statement
Personal
• Up to 22 days of vacation, 10 recognized holidays, and sick time. Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance. Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees. Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement