Clinical Operations Coordinator

People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients’ health first because amazing care yields amazing results. 

JOB SUMMARY
The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Clinical Operations Coordinator will travel between assigned health centers to support health center services of primary care and occupational health. The goal of this position is to support assigned care teams to provide efficient & safe health center occupational health operations while ensuring our patient promise is delivered according to regulatory and quality standards.

The mission of the role is to serve as a conduit of effective and professional communication between the client occupational health service and clinical team in this client-facing role. The Clinical Operations Coordinator will work closely with the Account Manager, Clinical Operations Team, Medical Affairs Team Leader, and Client HR team.   
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Observe day-to-day administrative and care team activities at assigned health centers.
• Make scheduled site visits to each assigned health center determined by leadership as applicable.
• Monitor operational efficiency to include but not limited to participating in interviews, precepting, and focused re-training in collaboration with Enterprise Training Manager and Regional Director of Clinical Operations.
• The Clinical Operations Coordinator will be responsible for the orientation of oncoming clinical support staff. Their orientation will be specific to the designated client workflows and will include training related to the expectations at each Health Center for occupational health program testing compliance and primary care services.   
• Monitor, investigate and respond to patient escalations and survey responses.
• Report and support clinical occurrences and any remedial actions as directed by the Quality team.
• Serve onsite as clinical staff as needed to improve efficiency and promote service excellence.
• Monitor clinical systems to ensure that all operational best practices are followed. Examples include but are not limited to- patient cases addressed, patient through put, appropriate inventory and dispensing practices, and scheduling best practices.
• Prepare reporting and participate in Proactive MD and client meetings, alongside the Account Manager, to ensure excellent communication and collaboration towards Client program goals.
• Participate in client meetings as well as Client Corporate on-site events as scheduled. 
• Identify and report to Regional Director of Clinical Operations and/or Medical Affairs Site Leader of any concerns related to operations and staff performance/behavior.
• Assist Regional Director of Clinical Operations with other duties, responsibilities, and projects as assigned.

KNOWLEDGE, SKILLS, & ABILITIES
Required:

• Graduate from an accredited School of Nursing
• Holds a current and active licensure to practice as a Registered Nurse.
• Willingness to obtain multi-state/compact RN License and other states as applicable.  
• Minimum one year of direct occupational health or primary care clinical experience in an outpatient setting.
• A firm understanding and experience with Occupational Health and Safety programs.
• Demonstrated knowledge of occupational health related regulatory guidelines and standards (DOT, OSHA, NIOSH).
• Demonstrated proficiency in MS Office products use including Outlook, Excel, Word, and PowerPoint.
• Experience and proficiency using an EMR application in a healthcare setting.
• Strong organization and communication skills.
• Ability to communicate effectively and maintain working relationships with people from diverse backgrounds.
• Ability to prioritize needs and plan work accordingly while being nimble to changing priorities based on business needs.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Current BLS certification or ability to obtain within the first 90 days of hire.
• DOT Breath Alcohol Technician certification or ability to obtain within the first 90 days of hire.
• DOT Urine Specimen Collector certification or ability to obtain within the first 90 days of hire.
• Must be willing to travel. 

Preferred:

• Bachelor’s degree in nursing (BSN) from a four-year college or university
• Direct experience conducting hands-on education and clinical training.
• Direct experience with auditing and performing quality assurance audit processes.
• Direct experience with providing the following occupational health services to patients:
  • Audiometric Testing, Drug and Alcohol Testing, OSHA Medical Surveillance Program Administration, Respirator Fit Testing, Respirator Medical Evaluations, Spirometry Testing, and Work-related Illness/Injury Care.
• Leadership experience
• Outpatient or Primary care experience

TRAVEL
Domestic travel is required and should be expected up to 50% of the position’s overall responsibilities.