Clinical Office Supervisor

Office Supervisor

The Office Supervisor, in collaboration with the Office Manager (OM), provides oversight and guidance to staff who provide patient care while maintaining a customer-focused, caring, and professional attitude. Office Supervisor collaborates with the OM on a daily basis to monitor and adjust staffing levels, equipment/supply availability, workflow, and other operational factors to optimize customer experience and operational efficiency. Office Supervisor assists the manager with HR related matters such as employee evaluations, timekeeping, and corrective actions. Office Supervisor assists with daily staff scheduling to ensure time management and reduction in meal and rest break penalties, overtime, and non-productive hours. Office Supervisor assists the Office Manager with accomplishing goals by organizing and planning efforts around organizational metrics. Office Supervisor should be comfortable covering managerial responsibilities when the Office Manager is unavailable. Supervisors assists the Office Managers with development of staff to include mentoring, training, and performance improvement activities. Office Supervisors should possess interpersonal presence, organizational skills and good written/presentation skills. Supervisor acts with integrity at all times and foster a trusting work environment where there is a culture of professionalism, confidentiality, and fairness.

Schedule: Monday - Friday 8:00 AM - 5:00 PM

Essential Duties and Responsibilities include the following:

• Effectively supervise staff schedules to ensure appropriate coverage at all assigned staff model clinical sites.
• Ensuring a fiscally responsible medical supply ordering process is in place.
• Works with Office Manager to ensure staff meets or exceeds the productivity and performance standards, including evaluation, education and feedback per company and departmental policies.
• Works with the Office Manager to create a desirable office culture which works efficiently and meets the needs of the employees, physicians and patients.
• Provision of staff training as needs identified.
• Quality of care and reduction of medical errors through staff assessment of skills and quality controls which meet all regulatory requirements.
• Assist with resolution of patient, staff or physician issues as they arise.
• Assist with the provision of patient care as needed.
• Participate with the leadership team in development of operations to support the functions of the staff model operations.
• Development of, data collection for and presentation of reports to support decision making.
• Maintenance and oversight of logs to support regulatory requirements.
• Training and mentoring of staff
• All other duties as directed by management.
• Provide oversight and guidance for staff whose duties may include:
• Scheduling and registering patients
• Referrals and authorizations
• Manual Charge Entry
• Health information Management duties
• Procedure Scheduling
• Medical Assistants/LVN/RN team

The pay range for this position at commencement of employment is expected to be between $70,304 - $73,000 for MAs and $75,000- $78,000 for LVNs annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and/or Experience:

1. Progressive leadership responsibilities in medical office experience. Equivalent years of experience in other health care delivery setting will be considered.
2. Current BLS or higher certification through AHA or American Red Cross strongly preferred.
3. Current, valid CA nursing license (LVN/RN) in good standing strongly preferred.
4. Bachelor degree in health care preferred but not required.
5. Knowledge of Microsoft Office (Excel, Word, etc.) strongly preferred

Supervisor I: 0-3 years' experience in a primary care medical office or specialty office setting with supervisory experience strongly preferred.

Supervisor II: 3+ years' experience in a supervisory role required. Additional responsibilities for leveling will include size and number of sites overseen, employees to manage, and complexity of medical specialties and clinical services, and quality goals.