Clinical Nurse Supervisor

Department: 09121 AMG Good Shepherd Svc Area - Building Operations

Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday, 8:00 am to 5:00 pm

Pay Range: $41.10 - $61.65

We want our teammates and their families to Live Well. Actual compensation offered will be based on factors such as qualifications, skills, relevant experience and/or training and internal equity. To accompany base pay we offer a comprehensive benefits package including:

• 401(k) company contributions: 3% of your eligible annual salary • 401(k) employer match: dollar for dollar up to 3% • Opportunity for yearly merit increases within the salary range • Education Assistance

Major Responsibilities:

Clinical Care and Health Outcomes --------------------------------

Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.

Ensures monthly office inspection checklist and other required audits are conducted in a timely manner. Ensures AMG standing operating procedures are followed. Oversees approved site research activities. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required. Holds clinical staff accountable to AMG rooming standards. Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up. Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff. Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.

Patient Satisfaction and Operations -----------------------------------

Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals. Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.

Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP. Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays. Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time. Follows through and takes ownership of patient complaints, and practices Service Recovery where identified. Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.

Associate Engagement/Human Resources --------------------------------------

Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.

Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report. Conducts performance reviews on time. Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills. Consistently ensures manager is fully informed of key events or issues that impact practice operations. Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.

Growth and Funding our Future ---------------------------

Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership. Participates in activities which foster practice growth. Promotes same day access and is engaged in volume visit targets. Maintains an effective process for inventory control and medication supply utilization. Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry. Works in collaboration with practice site manager to achieve revenue and cost targets. Maximizes team efficiency by utilizing all team members.

Physician/Provider Engagement ---------------------------

Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment. Provides support to the onboarding of new physicians/providers. Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns. Solicits feedback regarding staff performance. Engages physicians/providers in improving processes, workflow and EMR related concerns. Assists physicians/providers on issues related to patient care and safety. Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.

Miscellaneous -------------

Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director. Actively participates in meetings, committees and projects. Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking. Participates in activities to enhance professional growth. Maintains licensure and completes required CEUs. Performs other duties as assigned. Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Licensure/Experience: ----------------------

• Nurse, Registered (RN)
• Education/Experience Required:
• Graduate from accredited school of nursing
• 5+ years of nursing experience
• BSN preferred
• Leadership experience preferred

Knowledge, Skills & Abilities Required: -----------------------------------------

• Good communication skills
• Proficient with keyboard and computers
• Good time management and organizational skills
• Current RN Licensure in State of Illinois
• Current CPR certification

Physical Requirements and Working Conditions: ------------------------------------------------

• Ability to work varying shifts any day of the week to meet needs of the site
• Ability to work under stressful conditions and difficult situations
• Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend
• Able to respond quickly to patient needs and work at a fast pace
• Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick
• Ability to assist in the evacuation of patients in the event of fire or other disaster
• Routinely works with potentially infectious specimens and patients
• This position will recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging
• Ability to travel to Advocate locations

Our Commitment to You: -------------------------

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health: -------------------------

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.