Clinical Navigator - Cancer Center - Full Time

Staff Position Description

Position Title: Clinical Navigator Position Code: ClinNav-6175__

Department: Oncology Administration Safety Sensitive: YES

Reports to: Clinic Manager/Director Exempt Status: NO

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be the kindest, highest quality health systems in the country.

Provide patient navigation services to guide patients through the healthcare system by assisting with access issues, coordinating with service providers, and tracking interventions and outcomes. Promote patient health.

Key Responsibilities

• Establishes close relationships with and serves as a primary point of contact for patients.
• Assesses and facilitates coordination of multidisciplinary care across care continuum.
• Collaborates with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and end of life care where applicable.
• Provides communication, advocacy and education in a culturally competent manner.
• Ability to clinically triage new patient referrals efficiently, to ensure timely access to care.
• Helps patients arrive at scheduled appointments on time and prepared.
• Connects patients to community and social support services.
• Assesses health literacy and educational needs of patients.
• Provides clinical education about care plans, diagnosis, treatments, and processes.
• Provides communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
• Identifies and collaborates with available resources to assist patients to overcome barriers to care.
• Works closely with appropriate hospital staff, medical and social service providers, County health, and other community resource providers within Kingman Hospital District communities to identify target populations of patients at high risk for under-utilization of health care services.
• Develops appropriate interventions and strategies, considering culture, language, age, gender, etc. and tracks these interventions and outcomes.
• Assists uninsured/underinsured patients in accessing available healthcare services in our community, which involves serving as a central point of contact and providing one-on-one assistance to help uninsured/underinsured patients obtain health services based on their financial circumstances and assisting them in completing the appropriate paperwork, scheduling screening appointments, arranging for transportation, etc.
• Follows the standards established by the medical staff, radiologists, management team, relevant professional agencies, and regulatory agencies.
• Stays current with national best practices and guidelines.
• Provides backup coverage to other positions in the clinic qualified to do so.
• Attends and represents the organization and/or department at professional conferences, in-service trainings and meetings at the request or with the approval of supervisor.
• Conducts outreach and education activities within organization's communities, which involves formulating relationships within district communities by visiting churches, schools, libraries, etc.
• Conducts classes and lectures and working with individuals and groups to promote patient health.
• Facilitates the development and administration of a Quality Assurance Program for patient care which guarantees compliance to state and federal regulatory and licensing agencies. This will include monitoring quality metrics and the preparation of quarterly reports which document the quality and compliance of all standards.
• Participates in process improvement initiatives.
• Documents main navigation services according to program standards.
• Performs other duties as assigned.

Specialty Area:

Oncology:

• Collaborates with case manager to facilitate a cancer support group.
• Provides qualified patients with survivorship planning.
• In collaboration with other oncology navigators, organizes a cancer prevention and a cancer screening event each calendar year.
• Assists patients through the screening, diagnostic and treatment process, which involves initiating communication with patients upon learning they have a suspicious or positive oncology finding.
• Enhances access to and optimize communication about clinical trials with patients and families.

Qualifications

Education: Nursing degree or bachelor's degree in health promotion

Certification: Current BLS through the American Heart Association or the American Red Cross

Licensure:

• Current and valid U.S.A. driver's license
• If RN, current and valid Arizona RN licensure

Experience: Experience in delivering services in a nursing, health education, social, or voluntary sector setting with groups and individuals

Specialty Area: Oncology

Continuing Education:

Must complete 12 hours of cancer-related continuing education every calendar year or maintain a current oncology nursing certification including but not limited to:

1. Advanced Oncology Certified Nurse Practitioner (AOCNP)

2. Advanced Oncology Certified Clinical Nurse Specialist (AOCNS)

3. Advanced Oncology Certified Nurse (AOCN)

4. Blood & Marrow Transplant Certified Nurse (BMTCN)

5. Certified Breast Care Nurse (CBCN)

6. Oncology Certified Nurse (OCN)

7. Certified Professional Patient Navigator (CPPN)

8. Oncology Nurse Navigator- Certified Generalist (ONN-CG)

9. Oncology Patient Navigator- Certified Generalist (OPN-CG)

10. Breast Patient Navigator Certification (CPNC)

11. Breast Health Clinical Navigator Certification (BHCN)

Preferences

Experience: Experience in clinic promotion and working with vulnerable and multi-cultural clients

Skills/Knowledge:

• Possess the ability to communicate orally and in writing
• Work effectively in a team environment
• Possess excellent interpersonal skills
• Possess knowledge of community resources, hospital processes, structure, and function
• Must be a strong team player and able to balance multiple tasks with minimal supervision
• Weekly travel to outlying communities and some evening and weekend hours are required
• Requires proficiency in MS Office

Specialty Area: Oncology

• Background and familiarity with cancer
• Two or more years of oncology experience
• Clinical trials research coordinator training

Special Position Requirements

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.

Work Requirements

• Ability to travel by car over extended periods
• Ability to spend four to five hours a day at a keyboard/computer
• Able to assist with the movement of patients >300 pounds

Date Staff Position Description Created / Revised: 7/22/2022; 6/10/2025