Case Management, Communication Skills, Documentation, Health Plan, Healthcare, Interpersonal Skills, Licensed Practical Nurse/Licensed Vocational Nurse, Managed Care, Medicaid, Microsoft Office, Multitasking, Organizational Skills, Regulations, Service Delivery, Social Work, Time Management, Willing to Travel
LOCATION
Dallas, TX
POSTED
7 days ago
Position Title: LTSS Service Care Manager
Location: Remote/Field-Based Texas (Dallas, Nueces, and Central Service Delivery Areas) Duration: 12 Months Schedule: Monday Friday | 8:00 AM 5:00 PM
Pay Range: $30.00 - $33.00 hourly on W2
Job Summary
We are seeking an experienced LTSS Service Care Manager to coordinate and manage care for members enrolled in Long-Term Services and Supports (LTSS). This role is responsible for conducting comprehensive member assessments, developing individualized service plans, coordinating healthcare and community resources, and ensuring members receive quality, cost-effective care.
This is a hybrid field-based position requiring approximately 75% travel to conduct in-person member visits throughout assigned Texas service areas.
Key Responsibilities
Conduct comprehensive member assessments through telephonic outreach and in-person visits.
Develop, implement, and monitor individualized care/service plans based on member needs.
Coordinate healthcare services, community resources, and long-term support programs.
Educate members and caregivers on available benefits, services, and healthcare options.
Collaborate with providers, interdisciplinary teams, and community partners to ensure continuity of care.
Monitor member progress and update care plans as appropriate.
Complete all required documentation accurately within established turnaround times.
Maintain compliance with regulatory, quality, and organizational standards.
Identify and address barriers to care while promoting positive health outcomes.
Daily Responsibilities
Travel approximately 75% of the time to complete 2 3 face-to-face member assessments per day.
Follow a hybrid schedule consisting of:
3 field days focused on member visits and assessments.
2 documentation days dedicated to care planning, follow-ups, and completing documentation within the required 3-day turnaround time (TAT).
Coordinate services, communicate with providers, and manage assigned member caseloads.
Required Qualifications
Active Licensed Vocational Nurse (LVN) or Licensed Baccalaureate Social Worker (LBSW) license.
2 4 years of experience in care management, service coordination, case management, or LTSS.
Prior Service Coordinator (SC) or Care Manager (CM) experience preferred.
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Proficiency with Microsoft Office and electronic documentation systems.
Ability to work independently while managing multiple priorities.
Preferred Qualifications
Previous experience in LTSS, Medicaid Managed Care, or Managed Care Organizations (MCOs).
Experience conducting home visits and community-based member assessments.
Knowledge of healthcare regulations, care coordination, and community resources.