Clinical Information Systems Liaison | Rochester Hospital | Rochester, MI (Hybrid)

About our Team:

Our team is composed of experienced clinical professionals who serve as a critical link between hospital staff and information technology. We work closely with end users to understand their workflows, challenges, and requests, translating clinical needs into effective technical solutions. By embracing new changes and system enhancements, we help ensure that technology supports safe, efficient, and high-quality patient care. Through ongoing direction, support, communication, and education, we guide clinical teams through evolving processes and help meet the complex demands of today's clinical environments.

About the Role:

Acts as a liaison to the business units for in support of clinical information systems. Works collaboratively with quality, performance improvement, and analytics to ensure highest quality and safety through the appropriate use of the electronic health record. Provides expert assistance and support to clinical end-users of the clinical information system. Assists in the implementation of upgrades, enhancements, and maintenance of the Henry Ford Health clinical information system. Works with interdisciplinary teams to ensure appropriate processes and procedures are developed for working with new clinical applications. Provides education and orientation to appropriate staff on the use of relevant clinical information systems.

Your Tasks and Responsibilities:

• Participates in the design, build, implementation, and optimization of the electronic health record.
• Works collaboratively with Quality, Performance Improvement and Analytic staff to develop, implement and monitor plans for improved business unit performance utilizing the electronic medical record.
• Routinely meets with department leaders and super users clarifying, communicating, and re-educating on clinical application changes, upgrades, and issues.
• Local management of the super user program.
• Function as a liaison for private practice physicians and their office staff on concerns related to the electronic health record and related systems.
• Provides updates/communications on relevant changes and/or upgrades to the system.
• Identifies tracks and follows through on issues and questions related to the clinical information system.
• Communicates issues and concerns back to Helios and/or leadership teams for discussion and resolution.
• Works with various clinical groups to where quality measures, quality indicators, best practice, evidence based practice can be utilized within the clinical information system whenever possible.
• Attend corporate-sponsored meetings and workgroups to provide input on optimization to enhance clinical workflow, quality, and ease of use, safety, or meeting regulatory requirements.
• Identifies trends that may require additional training focus, in-services, policy and procedure modifications, system modifications, etc.
• Leads management to support the optimal use of the electronic health record
• Supports the Health Information Management team with chart correction activities as needed.
• Performs rounds on units/departments on a regular basis to provide support and instruction on the effective use of the electronic health record.
• Provides education for the electronic health record for new employees during the established new hire orientation period on a rotational basis as needed.
• Assists in the development of a business unit specific educational plan for effective use of the electronic health record.
• Communicates policies and procedures related to security, downtime, system utilization, order entry, etc.to business unit staff/end-users.
• Works collaboratively with clinical and technical groups to identify deficits and needs for improvement.
• Plans for and coordinate the review of Henry Ford Health System clinically appropriate system solutions and recommends process and system changes that will improve quality as well as workflow and documentation costs effectively.
• Facilitates signing patients up for MyChart.
• Knowledgeable of applicable Federal, State, and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

EDUCATION/EXPERIENCE REQUIRED:

• Associate's degree with five (5) years of experience in nursing or healthcare related field required. Bachelor's degree preferred.
• Knowledge of nursing and clinical processes, assessment, critical thinking, and analytical skills normally acquired through the completion of a bachelor's degree in nursing or a healthcare related field.
• Proficient in the use of the electronic medical record demonstrated by training and testing.
• Prefer certification in any of the Epic module/applications and/or a credentialed trainer in one of the Epic applications.
• Two (2) years of work experience to gain knowledge of information systems, implementation processes, and methods of analysis.
• Basic understanding of hospital processes and operations required.
• Experience with personal computers, information management and a computerized clinical system required.
• Excellent project management skills required to manage multiple competing objectives and to communicate information to executive leadership, management, and end-users.
• Working knowledge of various clinical systems.
• Analytical skills are necessary to analyze and evaluate systems, procedures and processes and identify solutions to system problems.
• Strong communication skills, well organized, excellent customer service skills necessary to deal effectively with various levels of hospital personnel.

CERTIFICATIONS/LICENSURES REQUIRED:

• Must be licensed in the state of Michigan as a Registered Nurse or current certification in other healthcare fields as appropriate.

Additional Information

• Organization: Corporate Services
• Department: Ascension Helios Clinical Liai
• Shift: Day Job
• Union Code: Not Applicable