Purpose:
This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field and Branch Managers. Works collaboratively with all departments to achieve the coordination of high-quality care.
Essential Job Functions:
- Participates in the recruiting, interviewing, and on-board training of field assistants.
- Ensures consistency in all training and coaching provided to the field assistants.
- Provides feedback to the employee and manager for coaching and performance reviews.
- Ensure field employees have appropriate tools, systems and supplies with the good understanding knowledge of function.
- Assist with approving payroll and expense reports for the field staff.
- Manages clinic schedule and assist with coverage and reschedules as needed.
- Conducts weekly audits of staff end of visit reports and provides feedback to the employee and manager.
- Conducts quarterly observations for training and continued education with the field staff.
- Responsible for overall success of clinic visits and number of patients seen vs scheduled.
- Maintains supply order for region.
- Assist field with daily challenges involving equipment or customers concerns.
- Manages broken equipment and repairs for the region.
- Attend and work with new providers on first visits.
- Proactively evaluates operational results and makes suggestions for improvement.
- Attend first visits to new facilities as required.
- Assist with facility and provider concerns regarding field service.
- Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
- Provides constructive feedback to management on a consistent basis.
- Ensure compliance and industry standards of HIPAA.
- Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
- Communicates and follows up with team for compliance and performance related changes and issues.
- Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
- Monitor scheduling of providers, medical assistants, and administrative staff for multiple locations.
- Stay up-to-date with EMR functionality and processes.
- Assist with implement process on policy changes and improvements made by Corporation to maintain standardization.
- Emphasize customer service in all aspects of operations.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- Reacts positively to change and performs other duties as assigned.
- Must be willing to travel 100%.
Minimum Qualifications:
Associates or Bachelor’s Degree in a related field preferred.
Minimum 3 years clinic or medical practice environment experience.
Minimum 3 years supervisory experience.
Excellent interpersonal, oral, and written communication skills.
Must be detail oriented and self-motivated to set the pace of the team.
Excellent customer service skills.
Ability to problem solve independently and / or a team.
Work alongside team members.
Experience in EMR, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
Anticipate needs in a proactive manner in an effort to increase satisfaction.
Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.