Clinical Coordinator - Clinic (Full-time/Townsend)

The Clinical Coordinator supports the Director of Clinic and Ancillary Services in leadership and management responsibilities, ensuring effective coordination of clinical and operational activities to meet the unique needs of rural healthcare delivery. This includes oversight of staff performance, patient care quality, and regulatory compliance while promoting evidence-based practices. The role demands flexibility, resourcefulness, and a strong commitment to fostering accessible and high-quality patient care in rural communities.

Essential Job Functions

• Assist the Director of Clinic and Ancillary in developing and implementing policies, procedures, and workflows that support the clinic''s mission of delivering high-quality, patient-centered care. Provide coverage in the Director''s absence.
• Supervise and mentor clinic staff, including recruitment, training, scheduling, and performance management, to foster professional development and maintain high team performance.
• Actively assist in direct patient care, including taking vitals, reviewing medical histories, rooming patients, and ensuring a seamless patient flow.
• Coordinate and facilitate telehealth services, troubleshooting technical issues and supporting patient and provider use of remote care platforms.
• Monitor clinical performance metrics and lead quality improvement initiatives to enhance patient outcomes and streamline clinic operations.
• Act as a resource for patients navigating healthcare systems, including financial assistance programs, social services, and specialty care referrals.
• Plan and execute emergency response protocols, including training staff in disaster preparedness specific to rural environments.
• Represent the clinic in community health programs, leading health education workshops, screenings, and preventive care events to support local health initiatives.
• Coordinate immunization programs, such as seasonal flu clinics and COVID-19 vaccine drives, to address community health needs.
• Organize interdisciplinary communication and collaboration to ensure continuity of care for patients requiring specialty or advanced services.
• Lead or participate in community health needs assessments to identify health disparities and implement clinic programs addressing these gaps.
• Serve as a preceptor and mentor for nursing students and new hires, fostering clinical skill development and an understanding of rural healthcare.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• Four (4) Year / Bachelor''s Degree in Nursing (BSN) or equivalent (e.g., Bachelor of Art in Nursing, BAN)

Experience

• Two (2) years of clinical experience in an outpatient or rural healthcare setting; supervisory experience preferred
• Familiarity with the unique challenges of rural healthcare delivery is highly desirable, though not always required. Direct experience in a Rural Health Clinic (RHC) or similar setting is a significant advantage.

Certifications and Licenses

• Advanced Cardiovascular Life Support (ACLS) - Preferred
• Pediatric Advanced Life Support (PALS) - Preferred
• Trauma Nursing Core Course (TNCC) - Preferred
• Current Montana RN license - At hire