Clinical Consultant IV - Primary Care

Kaiser Permanente

Renton, WA

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JOB DETAILS

SKILLS

Ambulatory Care, Analysis Skills, Audience Development, Benchmarking, Billing, Business Analysis, Business Development, Business Skills, Business Strategy, Business Support, Candidate Screening, Change Management, Clinical Information Systems, Clinical Practices/Protocols, Clinical Support, Clinical Trial Management, Coaching, Conferences, Conflict Resolution, Consulting, Continuous Improvement, Cost Analysis, Cross-Functional, Customer Experience, Data Analysis, Data Collection, Detail Oriented, Diversity, Documentation, Establish Priorities, Federal Laws and Regulations, Financial Operations, Forecasting, Healthcare, Healthcare Administration, Identify Issues, Industry Standards, Leadership, Legal, Maintain Compliance, Market Analysis, Materials Management, Metrics, Negotiation Skills, Nursing, Operations Management, Operations Processes, Outpatient Care, Performance Analysis, Performance Management, Performance Metrics, Primary Care, Problem Solving Skills, Process Improvement, Process Validation, Project Evaluation, Project Planning, Project Schedule, Project Tracking, Project/Program Coordination, Project/Program Management, Public Health, Purchasing/Procurement, Quality Management, Relationship Management, Reporting Skills, Requirements Management, Return on Investment (ROI), Risk Analysis, Sales Management, Service Level Agreement (SLA), Set Goals, State Laws and Regulations, Statistics, Strategic Planning, Team Lead/Manager, Team Player, Testing, Time Management, Training/Teaching, Vendor/Supplier Evaluation, Vendor/Supplier Management, Workflow Analysis

LOCATION

Renton, WA

POSTED

10 days ago

**This position is hybrid and requires being onsite in Seattle/Renton, WA This role supports Primary Care in the Washington market and collaborates with clinical and administrative leaders overseeing access, productivity, finance, operational workflows, data analysis to support market priorities and initiatives and member experience. Will collaborate with leaders to manage performance and outcomes of more than 6 clinics across Washington and 1-2 service lines. Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Job Summary: Serves as consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams. Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives with management team sponsors; defining, developing, and evaluating performance metrics. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of care delivery or clinical initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring project plans and team members adhere to relevant policies and procedures. Essential Responsibilities: + Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. + Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. + Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams by making significant contributions and/or providing leadership to high visibility projects to identify and resolve issues of strategic importance to the organization; identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of key processes (e.g. quality management, project change management, communication) and facilitating decisions necessary for the delivery of initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; developing written materials for senior management, executives and other key clients; and making formal presentations and providing reports to various senior level audiences. + Develops requirements for complex clinical, process, or system solutions within assigned technical area(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements; developing and documenting comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions; collaborating in the development of results-driven action plans; and leading team members in the development process as appropriate. + Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. + Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics, standards, and methods to establish success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and/or managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. + Serves as an advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. + Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans, including proposed project structure, approach and work plan; negotiating time commitments and resources; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; developing mitigation plans and strategies; resolving or escalating risks or issues as appropriate; and providing leadership to project teams, as well as managing the work of outside consultants when needed. + Participates in and may lead change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. + Performs data analyses to support care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance; designing analytic plans and determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions; identifying and alleviating risks through data-driven analysis; and preparing and sharing data/analysis summaries and incorporating into action plans as appropriate. + Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. + Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures. Knowledge, Skills and Abilities: (Core) + Ambiguity/Uncertainty Management + Attention to Detail + Business Knowledge + Communication + Critical Thinking + Cross-Group Collaboration + Decision Making + Dependability + Diversity, Equity, and Inclusion Support + Drives Results + Facilitation Skills + Health Care Industry + Influencing Others + Integrity + Learning Agility + Organizational Savvy + Problem Solving + Short- and Long-term Learning & Recall + Teamwork + Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) + Applied Data Analysis + Business Acumen + Business Process Improvement + Business Relationship Management + Change Management + Conflict Resolution + Consulting + Creativity + Financial Acumen + Managing Diverse Relationships + Negotiation + Process Validation + Project Management + Requirements Elicitation & Analysis + Risk Assessment + Service Focus Minimum Qualifications: + Bachelors degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or a directly related field and minimum five (5) years experience in consulting, data analytics, or project management in clinical operations or a health care environment OR Masters degree in Nursing, Health Care, Public Administration, Public Health or a directly related field and minimum three (3) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field OR Minimum eight (8) years experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field. Preferred Qualifications: + Three (3) years of experience working with outpatient/ambulatory service line optimization. + Three (3) years of experience consulting in a large ambulatory primacy care system . COMPANY: KAISER TITLE: Clinical Consultant IV - Primary Care LOCATION: Renton, Washington REQNUMBER: 1428844 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

About the Company

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

FOUNDED

1945

WEBSITE

http://www.kp.org/careers